Senior ServiceNow Engineer

A&M Technologies, Inc. (A&M) is a minority-owned small business established in 2014, specializing in providing expert Federal IT support and management services. Our comprehensive offerings include systems integration, IT security, continuity of business operations support, IT infrastructure planning, enterprise resource planning (ERP) systems support, business process automation, cloud migration, software engineering, systems engineering, and IT project management.

At A&M, we take pride in our diverse and high-performing team. With unwavering dedication and commitment to our customers' success, our practitioners bring unparalleled expertise to every project. Through our collaborative "one-team" approach and technical prowess, we excel in assisting our clients in overcoming their most complex IT challenges.

We are actively seeking a highly skilled Senior ServiceNow Engineer to join our team, responsible for delivering and supporting large-scale ServiceNow implementations in a secure environment. The ideal candidate will bring deep ServiceNow expertise, strong troubleshooting skills, and the ability to work effectively within Agile teams. Must have a TS/SCI with CI Poly clearance to be considered.  

Required Experience Include

• Expert-level ServiceNow engineering experience, with a demonstrated track record delivering similar scope projects, strong troubleshooting/solutioning skills, and technical documentation abilities
• Experience configuring tools that provide end-to-end visibility, monitoring, and analytics (e.g., AppDynamics, Dynatrace), including integration of virtualized applications and application streaming/layering techniques
• Experience leading and overseeing a total system perspective, including technical understanding of the relationships, dependencies, and requirements across cloud services, infrastructure, and security domains
• Understanding of security-related requirements in secure environments, with familiarity in Agile methodologies and the ability to accurately decompose tasks into Jira stories
• Experience with IBM Enterprise Lifecycle Management, TeamWork Cloud/Cameo, Microsoft Project, and/or Tableau.

Qualifications

• Bachelor's Degree in STEM and 10+ year experience using ServiceNow 
• Must have an TS/SCI with CI Poly clearance 
• Possess ServiceNow Certification
• Must have Security+ CE Certification 

Compensation & Benefits Highlights

• Target Salary Range: $175,000 - $225,000 
• Competitive salary and benefits package
• Employee referral bonuses of up to $10,000 for eligible hires
• Additional bonus opportunities for exceptional performance and contributions to business development and company growth

Health & Wellness

• Comprehensive medical, dental, and vision coverage for employees and eligible dependents
• Deductible reimbursement of up to $1,000 for employee-only coverage and up to $2,000 for family coverage upon meeting plan deductibles

Income Protection

• 100% company-paid short-term disability insurance
• 100% company-paid long-term disability insurance
• 100% company-paid accidental death and dismemberment (AD&D) insurance
• Company-paid life insurance coverage up to $150,000

Retirement

• 401(k) plan with immediate vesting upon eligibility. Employees become eligible after six months of service
• Pre-tax and Roth contribution options available
• Company Match: A&M provides a dollar-for-dollar match on employee contributions up to 6% of eligible compensation
• Non-Elective Contribution (NEC): A&M provides an additional 6% company contribution to all eligible participants, regardless of employee contributions

Paid Time Off

• Up to 18 days of flexible paid time off (PTO)
• Additional PTO awarded based on years of service: +2 days after 3 years, +4 days after 6 years, and +7 days after 10 years
• 10 paid holidays annually, including up to four floating holidays

Work-Life Balance

• Flexible work schedules, including flex time and compressed work schedules, based on contract and project requirements