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Lincoln Financial

Insurance, retirement, and financial services provider

Lead Unified Communications & Collaboration

Enterprise ApplicationsPosted on Nov 11
Full-time

About the Job

Requirements

  • Extensive experience in engineering and supporting enterprise-scale Unified Communications, Microsoft 365, collaboration, or Digital Workplace technologies.
  • Expert-level capability in the architecture, engineering, administration, and troubleshooting of Microsoft Teams and Microsoft 365 collaboration services; Exchange Online; Teams Phone, enterprise voice, and telephony; and PowerShell-based administration and automation.
  • Working knowledge of adjacent technologies and control domains, including SharePoint and OneDrive, Microsoft Copilot, identity and access management, collaboration governance, networking, security and compliance, monitoring, endpoint integration, and conference room and audiovisual technologies.
  • Experience designing, implementing, and supporting highly available enterprise services.
  • Experience leading complex implementations, migrations, integrations, and modernization initiatives.
  • Strong troubleshooting, analytical, and problem-solving capabilities.
  • Strong written and verbal communication skills, including the ability to explain complex technical topics to different audiences.
  • Demonstrated ability to provide technical leadership, mentor others, influence decisions, and build consensus.
  • Ability to balance architecture and long-term technical direction with hands-on engineering and operational priorities.

Responsibilities

  • Own technical direction for the Unified Communications and Collaboration and Microsoft 365 environment, including architecture reviews, reference architectures, engineering standards, configuration baselines, and solution designs.
  • Lead complex implementations, migrations, integrations, lifecycle initiatives, and platform modernization from design through operational readiness.
  • Provide technical direction and hands-on mentoring to engineers, strengthening troubleshooting, design, and delivery capabilities without direct people-management responsibility.
  • Drive automation, standardization, platform simplification, and continuous improvement while reducing technical debt and manual effort.
  • Evaluate emerging technologies and translate Microsoft product roadmaps, industry trends, and artificial intelligence capabilities into prioritized platform roadmaps and investment recommendations.
  • Serve as an escalation point for complex incidents and problem investigations, lead root-cause analysis, and drive sustainable corrective actions.
  • Support effective incident, problem, change, and service-health management practices.
  • Prepare solutions for architecture review and change governance, ensuring security, scalability, reliability, supportability, rollback planning, and operational ownership are addressed.
  • Maintain technical documentation, runbooks, and knowledge that support platform operation, troubleshooting, and knowledge transfer.
  • Lead technical discussions and communicate risks, options, recommendations, and service outcomes clearly to technical and nontechnical audiences.
  • Partner routinely with the Director of Unified Communications and Collaboration and Audiovisual Engineering and leaders across Infrastructure, Network, Cybersecurity, Identity and Access Management, Enterprise Architecture, Artificial Intelligence, End-User Technology, Service Management, and Business Technology teams.
  • Build consensus across internal stakeholders, technology partners, and vendors while promoting accountability, knowledge sharing, and disciplined follow-through.

Desired Qualifications

  • Experience automating Microsoft 365 or Unified Communications and Collaboration services using PowerShell, Microsoft Graph, application programming interfaces, or comparable engineering tools.
  • Experience integrating collaboration platforms with identity, security, compliance, networking, monitoring, and endpoint technologies.
  • Experience providing technical leadership across organizationally or geographically distributed teams.
  • Experience working in a regulated, security-sensitive, or large enterprise environment.
  • Relevant Microsoft, cloud, networking, security, audiovisual, or collaboration certifications.

About the Company

Lincoln Financial

Insurance, retirement, and financial services provider

Lincoln Financial Group offers life insurance, annuities, and retirement income products through its network of affiliated companies, and also provides securities and investment advisory services via affiliated broker-dealers. Its products combine insurance coverage or retirement-focused contracts with investment options, where customers fund premiums, choose subaccounts or riders, and receive benefits such as death benefits, living benefits, or guaranteed income in retirement. The company differentiates itself with a family of affiliated brands and distributors that coordinate life, annuity, and advisory products under one umbrella. Its goal is to help individuals and families protect loved ones, plan for retirement, and achieve financial security through integrated protection and investment solutions.

Company size
Not listed
Company stage
Not listed
Total funding
$128.8M
Headquarters
Radnor Township, Pennsylvania
Founded
1905

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