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Kaiser Permanente

Integrated healthcare provider and payer platform

Senior IT Business Continuity Consultant

IT Project ManagementConfirmed live in the last 24 hours
Full-timeGreensboro, NC, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Business Administration, Computer Science, CIS, or a related field, plus a minimum of eight years of experience in IT consulting, business analysis, or a related field; additional equivalent work experience may substitute for the degree requirement.
  • Four years of experience working for a health care organization is preferred.
  • Four years of experience working for an IT organization is preferred.

Responsibilities

  • Conduct or oversee business-specific projects using deep subject-matter expertise; promote adherence to procedures and policies; develop work plans to meet business priorities and deadlines; determine and carry out processes and methodologies; coordinate and delegate resources; partner internally and externally on business decisions; solve complex problems; escalate issues or risks; monitor progress and results; identify improvement opportunities; evaluate recommendations; and influence completion of project tasks by others.
  • Build relationships with cross-functional stakeholders; communicate information and provide advice to advance projects; influence team members within the assigned unit; seek and respond to performance feedback; adapt to competing demands and responsibilities; provide feedback, including upward feedback to leadership, and mentor junior team members; create and execute plans to build on strengths and improve opportunity areas; and learn from change, difficulties, and feedback.
  • Develop requirements, or lead IT consultants developing requirements, for complex or specialized process or system solutions spanning multiple business domains in partnership with stakeholders and appropriate IT teams, including Solutions Delivery, Infrastructure, and Enterprise Architecture.
  • Use multiple business requirements-gathering methodologies, such as SMART, to identify business, functional, and non-functional requirements across the enterprise.
  • Lead and oversee development and documentation of business cases assessing costs, benefits, return on investment, and total cost of ownership for complex solution proposals.
  • Provide insight, guidance, and recommendations as applications, systems, and processes evolve toward a desired future state, using an understanding of how current processes affect enterprise business operations.
  • Map current-state processes against future-state processes.
  • Define the impact of requirements on upstream and downstream solution components.
  • Advise and influence senior management and business leaders on integrating requirements with current systems and business processes across the enterprise.
  • Review, evaluate, and prioritize value gaps and opportunities for process enhancements or efficiencies.
  • Influence solution design by providing insight and consultation in design sessions with IT teams to translate requirements into workable business solutions.
  • Recommend and advocate for additional data or services needed to address business issues related to process or solution design.
  • Participate in evaluating third-party vendors as directed.
  • Lead development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise to drive continuous process improvement.
  • Recommend and advocate for regional and national process improvements aligned with sustainable best practices and business strategic and tactical goals.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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