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Chubb Fire & Security

Territory Account Representative

Account ManagementUpdated on Nov 12
Full-timeDietlikon, SwitzerlandNo salary listed

About the Job

Requirements

  • Completed vocational training (EFZ) or an equivalent qualification.
  • Several years of experience in sales, account management, or customer service, ideally in a service environment.
  • Experience with sales pipeline management and cross-selling.
  • Proficiency with Microsoft Office and CRM systems.
  • Fluent written and spoken German; additional language skills are an advantage.
  • Strong customer and service orientation, with an interest in building lasting business relationships.
  • Active listening skills and an ability to understand customer needs.
  • Strong negotiation skills and experience closing contracts.
  • Ability to analyze customer needs and market potential and derive suitable sales opportunities.
  • Ability to collaborate across departments.
  • Strong communication, presentation, and negotiation skills.
  • Analytical thinking and a solution-oriented approach.
  • Strong time and priority management.
  • Independence, initiative, and a sense of responsibility.

Responsibilities

  • Manage and develop assigned customers, mainly A- and B-tier accounts, within a defined sales territory.
  • Build lasting relationships with existing customers, maintain the customer portfolio, and manage contract renewals.
  • Identify and develop new business opportunities with portfolio customers and guide them through successful contract closure.
  • Serve as the main contact for existing and prospective new customers in the assigned sales region.
  • Analyze customer needs in light of technical, administrative, and financial constraints.
  • Develop a thorough understanding of the business environment and assigned customer portfolio, including profitability, market segmentation, and potential analysis.
  • Prepare and consistently follow up on commercial offers, and maintain the sales pipeline.
  • Identify and market additional services through cross-selling to increase revenue.
  • Present and demonstrate products and services.
  • Ensure high customer satisfaction and achieve individual and shared sales targets in close collaboration with internal teams.
  • Document sales activities, customer contacts, and follow-up actions fully and accurately in the CRM system.

Desired Qualifications

  • Experience in sales, account management, or customer service in a service environment.
  • Additional language skills.
  • Good knowledge of the local market and an existing network.

About the Company

Chubb Fire & Security

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