Production Support Analyst - Reference Data: Associate

We offer: 

To work with some of the best professionals in the business - for a firm that values individual intellect as much as teamwork

State-of-the-art offices that are designed to maximize collaboration

Flexible working arrangements 

Enriching challenges that provide opportunity for constant learning and advancement

An environment which is leveraging technology to its highest potential 

Team Profile: 

Institutional Securities Technology (IST) develops and oversees the overall technology strategy and bespoke technology solutions to drive and enable the institutional businesses and enterprise-wide functions. Our clients include Fixed Income, Equities, Commodities, Investment Banking, Research and Global Capital Markets. 

Position Description:

We are looking for a Production Support analyst to join the Reference Data team -

Interested in distributed systems and working with high-scale services. 

Likes to work in a fast-paced dynamic environment and not afraid to change things to make them better. 

Enjoys new technological challenges and solving hard problems. 

Believes that a team working well together is truly smarter than the single smartest person on that team. 

Aspires to grow as a person, as a team player with solid knowledge of the systems flow.

Aspires to join a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems.

Has grit, drive and a deep feeling of ownership. 

 Responsibilities: 

On a typical day, a Production Support Analyst will primarily be responsible for monitoring system alerts, incident management, problem management and user escalations/tickets via ServiceNow.

You will use your expertise to tune and push our systems beyond their normal limit. 

You will troubleshoot issues across the entire stack: software, application and network. 

You will identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services. 

Participate in SRE improvements towards the stability of the plant.

Represent the Reliability & Production Support (RPE) organization in application design reviews and operational readiness exercises for new and existing services.

Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America. You will participate in weekend and off hours on-call rotation, and be point of escalation during critical incidents 

Qualifications:

Skills Required: 

Bachelor in Computer Science, Computer Engineering or related technology field 

Strong Hands on knowledge in SQL server, Sybase and DB2 or MongoDB

Knowledge of UNIX/LINUX operating system level concepts such as processes, memory allocation, and the network stack and commands.

Strong Hands-on in SQL, Shell Scripting, Python, Perl, JavaScript

Knowledge in scheduling tools such as AutoSys, Crontab, Control-M

Must thrive in a high-pressure environment and enjoy working on new challenges.

Knowledge of ITIL Principles and SDLC flow along with Agile development practices

Able to identify gaps and opportunities to reduce manual tasks, automate work and be familiar with the AI tools such as co-pilot

Knowledge of Finance to communicate effectively with business clients as well as internal/external stakeholders.

Knowledge of cloud and related technology

Similar work experience of 5~8 years of experience.

Skills Desired: 

Knowledge and experience in the banking industry

Knowledge in equities and fixed income products would be advantageous

Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc. and data streaming technologies like Spark, Kafka etc. 

Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, and BMC etc. 

Experience in software development: automation-related experience valued in particular. Scripting languages such as bash, python, ruby, or compiled languages such as C, C#, JAVA, Scala and Go are most relevant, but others are acceptable. 

Awareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, and so on. 

Practical experience running large-scale online systems is always an advantage. Certification would be a plus

Experience in Cloud / Distributed computing technology or certification is a plus

About us: 

Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services. At Morgan Stanley, we are shaping the future of our global business and contributing to our local community. Our team works across numerous areas.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. 

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit:https://www.morganstanley.com/people-opportunities/eeo.