Front Office Manager

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. 

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

The Observatory, a luxury year-round resort located in the heart of Sun Valley Idaho, is seeking an experienced and service-driven Front Office Manager to lead the guest-facing operations of the Front Desk, Concierge, Bell, and Valet teams. This role is responsible for ensuring exceptional guest experiences that reflect the personalized, high-touch service synonymous with the Viceroy brand.

Responsibilities

Guest Experience & Service Excellence

• Oversee daily Front Office operations to ensure seamless arrivals, departures, and in-house guest services.
• Maintain a visible presence on the lobby floor, actively engaging guests to anticipate needs and resolve issues promptly.
• Work a variety of shifts to include AM, PM, Overnight, weekends and Holidays.
• Uphold luxury service standards, ensuring consistency in communication, appearance, and performance across all guest-facing departments.
• Handle VIP arrivals, special requests, and elevated service moments with discretion and creativity.

Leadership & Team Management

• Lead, mentor, and develop Front Desk, Concierge, Bell, and Valet teams to perform at a high level with the help and support of RDM.
• Work with Rooms Division Manager on recruiting, hiring, training, and evaluating staff in alignment with company policies and brand service standards.
• Foster a positive, collaborative work environment with a focus on communication, accountability, and professional growth.
• Create and manage schedules to ensure appropriate staffing during peak seasons and high-volume periods.

Operational & Administrative Responsibilities

• Review daily reports, occupancy forecasts, and arrival/departure lists to optimize operations and revenue opportunities.
• Collaborate with Housekeeping, Engineering, Sales, and Food & Beverage departments to support smooth cross-departmental coordination.
• Manage inventory of supplies for the Guest Services operation and place orders.
• Financial & Performance Management
• Monitor Front Office budget and departmental expenses with assistance from Rooms Division Manager with guidance.
• Complete payroll for the Guest Services Department for each pay period.
• When making the schedule make sure it is in line with the budget.
• Document any labor changes daily and work with the Front Office Management team to make sure this done.

Qualifications

• Minimum 2–3years of Front Office supervisory or management experience in a luxury hotel or resort, preferably in a mountain or seasonal environment.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent communication, problem-solving, and guest-resolution abilities.
• Proficiency with property management systems (e.g., Opera, Alice, Innspire,) and Microsoft Office Suite.
• Ability to thrive in a fast-paced, guest-centric environment with fluctuating seasonal demands.
• Must be able to work flexible schedules, including weekends, holidays, and peak seasonal periods and a variety of shifts that include AM, PM, MID and overnight based on operational need and support.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on 9/29/26 and will remain open for at least 75 days.