Full-Time

Customer Service Specialist

Posted on 5/9/2024

Autotrader.ca

Autotrader.ca

1,001-5,000 employees

Digital automotive marketplace and dealer services

Automotive & Transportation

Entry

Greater Toronto Area, ON, Canada

Required Skills
Communications
Customer Service
Requirements
  • College diploma
  • Solid verbal/written communication skills
  • MS Office experience - specifically Excel
  • Previous customer service experience
  • Strong customer service skills
  • Strong analytical skills
  • Technical skills
Responsibilities
  • Investigate concerns and inquiries
  • Ask the right questions to determine the best course of action for resolution
  • Communicate resolution in a timely manner
  • Troubleshoot issues related to client's accounts
  • Manage inbound and outbound communications with clients
  • Understand the value proposition of autoTRADER products
  • Coordinate with cross-functional departments to resolve issues
  • Prepare and run reports and presentations
  • Take ownership of clients' account information in CRM system

AutoTrader.ca operates as a comprehensive automotive marketplace that also provides dealership websites and various digital marketing products, like inventory management solutions. This company stands out due to its emphasis on creating a fully integrated digital retail experience, which offers consumers and dealers powerful advertising services and access to a vast audience of car shoppers. By prioritizing a user-friendly platform and leveraging rich data insights to enhance user experiences, AutoTrader.ca is undoubtedly a pioneering entity in transforming automotive sales digitally.

Company Stage

N/A

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

1975

Growth & Insights
Headcount

6 month growth

0%

1 year growth

8%

2 year growth

24%
INACTIVE