Client Service Manager

Overview

Carollo Engineers is a leading engineering firm dedicated exclusively to water. For over 90 years, we've specialized in the planning, design, and construction of water, wastewater, stormwater, and reuse facilities, bringing innovative and sustainable solutions to the water sector's most complex challenges.

We work with water agencies, municipalities, utilities, research organizations, and private companies across various industries, including technology, manufacturing, and beyond. These clients choose Carollo because we employ some of the most knowledgeable and experienced professionals in the world. When you join our team, you'll work alongside industry leaders who are advancing the science of water, protecting public health, and building resilient communities.

Carollo's vision is to be the best water consulting firm and the best place for you to build your career. If you're passionate about making a difference in this critical field, we invite you to explore a career with Carollo.

Responsibilities

• Work on projects related to municipal water and wastewater treatment plants, including but not limited to major treatment plant expansions, regional water quality studies, and critical water reuse projects that will create sustainable and resilient water supplies for the world.
• Develops significant relationships with new and existing clients and has responsibility for client maintenance
• Plans, schedules, and conducts engineering work on projects, for multiple clients, of medium to large sizes of moderately complex nature
• Initiates and maintains extensive contacts with key engineers and officials of other organizations and companies
• Has full technical responsibility for interpreting, organizing, executing, and coordinating assignments
• Determines program objectives and requirements and organize programs and projects
• Involved in exploration of subject area, definition of scope and selection of problems for investigation, and development of novel concepts and approaches
• Responsible for budget, schedule, contractual obligations and quality standards
• Directs several subordinate supervisors or team leaders
• Responsible for training and mentoring internal staff
• Plans and develops projects concerned with unique or controversial problems that have an important effect on major organization programs
• Develops standards and guides for diverse engineering activities
• Responsible for acting independently and making authoritative decisions on technical matters
• Participates on team that prepares proposals, conducts interviews, and negotiates contracts with clients
• Supports firm's relationships with client management personnel
• Responsible for identifying and directs sub-consultants performing services on projects
• Active in professional associations, including presentation of technical papers, member of technical committee, officer of local or national organization
• Minimal travel is required

Qualifications

• Bachelor's degree in civil, environmental, or chemical engineering
• Registration as a Professional Engineer
• 15+ years professional experience (exclusive of any advanced degree)
• Experience delivering water and wastewater treatment, reuse, wastewater collection systems, water transmission/distribution, pipeline rehabilitation, and/or pump station projects
• Ability to deliver high-quality services within budget and schedule constraints
• Ability to evaluate progress of staff and results obtained, and recommend major changes to achieve overall objectives
• Ability to communicate effectively with multiple clients and project teams

Preferred Qualifications

• Master’s degree in environmental engineering
• Design and construction phase experience

Compensation Range

$140,000 to $210,000 annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Other Compensation and Benefits

Carollo is committed to providing employees with a competitive, comprehensive benefits program that provides the support employees and their families need to lead healthy, productive lives. Carollo’s benefits package includes paid time off and holidays, comprehensive health insurance coverage, pre-tax savings account options for healthcare, dependent care and commuter expenses, disability insurance and life insurance options for you and your dependents. We also offer free Caregiver Support, Travel Assistance, counseling services, discount programs, and a Lifestyle Reimbursement Account. Other compensation that may be available includes: 401(k) company contribution matching, tuition reimbursement, discretionary bonuses, career advancement bonuses, professional registration bonuses, employee referral bonuses, and compensatory time for exempt employees. Flexible work arrangements may also be available.  Eligibility for benefits varies based on employment status.

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