Full-Time

ML Solutions Architect

Posted on 5/22/2024

Symbl.ai

Symbl.ai

11-50 employees

Developer-focused PaaS for conversation intelligence

No salary listed

Remote in USA

Remote

Category
Sales & Solution Engineering (1)
Requirements
  • Possess a minimum of 10 years of experience in machine learning engineering or software architecture roles, with a focus on designing and implementing ML solutions.
  • Demonstrate expertise in machine learning algorithms, model development, and evaluation techniques, with hands-on experience in building end-to-end ML systems.
  • Have proficiency in programming languages such as Python and experience with ML frameworks like TensorFlow or PyTorch.
  • Exhibit strong problem-solving and analytical skills, with the ability to tackle complex technical challenges and drive innovative solutions.
  • Possess excellent communication and collaboration skills, with the ability to effectively interact with cross-functional teams and stakeholders.
  • Show a passion for self-driven learning and staying updated on advancements in machine learning technologies, with a keen interest in applying them to Conversational AI and product development initiatives.
Responsibilities
  • Collaborate with product management and engineering teams to understand business requirements and translate them into scalable ML architectures.
  • Design end-to-end ML pipelines for data ingestion, feature engineering, model training, evaluation, and deployment.
  • Implement state-of-the-art machine learning algorithms and models to address specific use cases in Conversation AI and Nebula product projects.
  • Lead technical discussions and provide guidance on best practices for ML system design, ensuring scalability, reliability, and maintainability.
  • Work closely with data engineers to optimize data pipelines and infrastructure for efficient model training and inference.
  • Stay updated on the latest advancements in machine learning technologies and incorporate emerging techniques and frameworks into our ML solutions.

Symbl.ai provides a platform of APIs and tools that allow developers to analyze and understand human conversations from audio, video, and text. The platform works by processing unstructured data to provide real-time transcriptions, speaker identification, sentiment analysis, and automated summaries. Unlike general AI tools, Symbl.ai uses a specialized language model called Nebula that is trained specifically on the nuances of human dialogue rather than static text. The company's goal is to provide the infrastructure necessary for businesses to turn raw conversational data into actionable insights for sales, support, and compliance.

Company Size

11-50

Company Stage

Series A

Total Funding

$23.6M

Headquarters

Seattle, Washington

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • Invoca acquisition integrates Symbl.ai into revenue execution for buyer orchestration.
  • Recall.ai partnership expands conversation intelligence to voice and video apps.
  • Insights UI accelerates developer integration of sentiment and entity analytics.

What critics are saying

  • OpenAI Realtime API v2 undercuts Symbl.ai with superior accuracy and lower cost.
  • Deepgram Nova-3 surpasses Symbl.ai ASR in 150+ languages with 20% lower WER.
  • Invoca integration fails, eroding Symbl.ai's developer brand and causing churn.

What makes Symbl.ai unique

  • Symbl.ai's Nebula LLM trains exclusively on human dialogue for nuanced understanding.
  • Real-time agent-assist delivers live guidance using conversational data pre-call.
  • Multi-agent studio deploys autonomous workflows across voice and text channels.

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Benefits

Health Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Paid Vacation

Paid Sick Leave

Parental Leave

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-11%

2 year growth

0%
PR Newswire
Jun 17th, 2025
Invoca Appoints Bhavin Merchant As Svp Of Corporate Development To Accelerate Growth And New Market Expansion

Fresh from the Symbl.ai acquisition, Merchant will lead MA and corporate investments to deepen Invoca's leadership in revenue execution.SANTA BARBARA, Calif., June 17, 2025 /PRNewswire/ -- Invoca, the AI-leader in revenue execution platforms, has appointed Bhavin Merchant as Senior Vice President of Corporate Development. Building on Invoca's recent acquisition of Symbl, Merchant will lead growth initiatives that include mergers and acquisitions, corporate investments, and new market expansion to drive continued growth and solidify Invoca's position as the category leader in revenue execution. As AI fundamentally reshapes how businesses connect with customers, from marketing and commerce to contact center operations, companies are seeking guidance to navigate this transformation. Merchant will help Invoca identify and pursue strategic growth opportunities across new markets, building on the enhanced AI capabilities the company gained through its recent integration of Symbl.ai's advanced conversational AI technology. Together, these strategic moves strengthen Invoca's ability to lead brands through the evolution from traditional digital experiences to AI-driven revenue execution

MarTech Series
May 28th, 2025
Invoca Acquires Symbl.ai for AI Growth

Invoca has announced a definitive agreement to acquire Symbl.ai, enhancing its AI-driven revenue execution platform. This acquisition will integrate new agentic AI capabilities to orchestrate the buying experience across digital, voice, and messaging channels, helping revenue teams connect every step of the buyer journey for efficient revenue growth.

AI Magazine
May 28th, 2025
Invoca Acquires Symbl.ai, Empowering Brands to Orchestrate the Buyer Journey With Agentic AI

Invoca acquires Symbl.ai, empowering brands to orchestrate the buyer journey with agentic AI.

GeekWire
Dec 27th, 2024
Seattle Venture Capital Firm Flying Fish Raising New ‘Opportunity Fund’

Flying Fish managing partners, from left: Geoff Harris, Heather Redman, and Frank Chang. (Flying Fish Photo)Flying Fish is looking for new opportunities.The Seattle-based venture capital firm is raising money for a new “Flying Fish Opportunity Fund I,” according to a new SEC filing. The firm declined to comment when reached by GeekWire on Thursday.Flying Fish launched in 2017 with a thesis focused on AI, machine learning, and robotics. It initially focused on startups across the Pacific Northwest but broadened its geographic reach to Canada and elsewhere after raising $70 million for its second fund in 2022.The “Opportunity Fund” could indicate that Flying Fish wants more capital to make follow-on investments in existing portfolio companies. It’s listed as a $25 million offering on the filing. Flying Fish raised $37 million for its first fund in 2018.A separate SEC filing in July revealed that Flying Fish is raising for a third fund

GeekWire
Jul 19th, 2024
Filing Indicates New Fund For Seattle Venture Capital Firm Flying Fish

GeekWire’s in-depth startup coverage tells the stories of the Pacific Northwest entrepreneurial scene.Flying Fish managing partners, from left: Geoff Harris, Heather Redman, and Frank Chang. (Flying Fish Photo)Flying Fish, the Seattle-based venture capital firm founded in 2016, is raising a new fund.GeekWire spotted a new SEC filing on Friday revealing “Flying Fish Fund III.”The firm declined to comment in response to an inquiry.Flying Fish raised $70 million for its second fund in 2022, and raised $37 million for its first fund. It invests in early stage machine learning, AI, and robotics startups. The firm initially backed companies based in the Pacific Northwest but expanded its geographic reach after raising the second fund.“We still have a major emphasis here in our own backyard, and are big believers in this ecosystem,” Heather Redman, managing partner at Flying Fish, said at a Technology Alliance event in Seattle in June.The Flying Fish portfolio includes Symbl.ai, Vouched, Phaidra, Orbital Materials, TrojAI, Groundlight AI, Clarity, and other startups.“We tend to invest in things that are very highly centered around AI and require a lot of AI expertise,” Redman said during a panel discussion in Bellevue last month.Flying Fish invests in AI startups that build both platform technologies and vertical applications. It is also eyeing startups developing apps and services around reinforcement learning, according to Redman’s comments at the Technology Alliance event.AI startups are gobbling a big chunk of funding these days, raising nearly a third of all dollars during the second quarter, according to CBInsights.Venture capital firms, meanwhile, are raising far less money for their own funds compared to the 2021-22 boom times, driven in part by a lack of startup exits in recent years.The fundraising environment for venture capital firms “has become increasingly competitive,” wrote Ginger Chambless, head of research for commercial banking at JP Morgan, in a recent PitchBook-NVCA report.“LPs are becoming more selective, focusing on funds with a strong track record, clear differentiation, and robust value-add strategies,” Chambless wrote.A number of other Seattle-area venture firms have raised new funds over the past three years, including Madrona, Fuse, PSL Ventures, Trilogy Equity Partners, Founders’ Co-op, Unlock Venture Partners, and Graham & Walker.Flying Fish is led by Redman along with fellow managing partners Geoff Harris and Frank Chang.The Washington state Department of Commerce recently announced that it is participating as a Flying Fish investor through its Washington Small Business Credit Initiative

INACTIVE