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Johnson Controls

Provides smart building technology and services

Hvacr – Service Proposal and Technical Support

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours
Full-timeCinisello Balsamo, Italy€33.3k - €45.8k /yr

About the Job

Requirements

  • A technical diploma in thermotechnical, electrical, or mechanical studies, a short-cycle degree in mechanical, energy, or industrial engineering, or equivalent experience.
  • Zero to two years of experience, or an internship, in HVACR, technical assistance, proposal preparation, or a technical office.
  • Fluent Italian and technical written and spoken English for reading documents and communicating by email with hubs or plants.
  • Knowledge of HVACR fundamentals, including the refrigeration cycle, compressors, condensers, evaporators, expansion valves, system lines, and operating principles; industrial refrigeration systems, components, refrigerants and system logic; and heat pump principles, applications, and operating differences from refrigeration.
  • Ability to read and interpret technical documentation and safety and compliance requirements, including work on equipment by trained personnel and compliance with regulations and procedures.
  • Familiarity with digital tools and structured documentation, including guides, release materials, and internal catalogs.
  • Knowledge of standard Office tools.
  • Analytical approach and attention to detail in figures and consistency among scope, costs, and assumptions.
  • Ability to communicate clearly in writing and orally with technical and non-technical stakeholders.
  • Customer orientation toward internal customers, ability to manage priorities, and adherence to deadlines.
  • Teamwork and initiative in gathering missing information through appropriate channels.

Responsibilities

  • Coordinate daily with internal and external functions to prepare complete and technically consistent proposals.
  • Work with Service Sales to prepare proposals and renewals, attending to margins, contractual terms, and scope definition.
  • Gather customer needs, clarify requests, and validate information required for proposals.
  • Obtain quotations, availability, and technical data from suppliers for proposal development.
  • Consult with Field Service and gather technical documentation, parts, and information needed for service interventions and proposals.
  • Verify operational context with Digital/Connected Services when connected services are active.
  • Collect and verify technical and commercial inputs, including equipment data, serial numbers, configurations, operating conditions, site constraints, access, and safety.
  • Help build proposals by defining activities, materials and spare parts, labor hours, logistics, subcontracting, technical notes, and in-scope and out-of-scope assumptions.
  • Help generate and submit quotations through company tools and quote-submission processes, including gross-margin expectations where applicable.
  • Prepare commercial and technical text for service agreements on chillers and heat pumps, covering downtime reduction, cost containment, service speed, monitoring, maintenance, and optimization.
  • Update and track opportunity status, maintain complete documentation, and ensure correct handoffs to internal contacts.
  • Provide first-level technical and back-office support for recurring requests, including identifying PED and technical documentation, thickness tables, materials, manuals, spare parts, and explanations of intervention scope.
  • Coordinate with internal and external functions, including EMEA technical support, factories or plants, and customer service, to obtain unavailable data and consolidate responses for proposals or service execution.
  • Read and interpret technical documents on chillers and refrigeration systems, including refrigeration cycles, components, and basic measurements and diagnostics, while observing safety requirements and procedures.
  • Direct and support the use of references and guides for digital and connected services in industrial refrigeration and heating, including release notes, user guides, and support contacts when applicable.
  • Standardize proposal templates, checklists, and recurring technical notes to improve first-time-right quality and reduce rework.
  • Collect and structure technical feedback, FAQs, cases, and lessons learned to strengthen the knowledge base and team response capability.

About the Company

Johnson Controls

Provides smart building technology and services

Johnson Controls transforms environments where people live, work, learn, and play by providing smart, healthy, and sustainable buildings. It offers comprehensive digital solutions through its OpenBlue platform, serving healthcare, education, data centers, airports, stadiums, manufacturing, and government sectors with a portfolio of building technology, software, and services focused on efficiency, safety, and sustainability. The company operates in more than 150 countries with about 100,000 experts and aims to reimagine building performance to benefit people, places, and the planet.

Company size
10,001+
Company stage
IPO
Headquarters
Cork, Ireland
Founded
1885

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