Access and Outage Administrator

Job Description

We are looking for a highly organised and proactive Access and Outage Administrator to support the smooth delivery of operational works across multiple client sites. In this role, you will coordinate access arrangements, manage outage-related administration, prepare job documentation and help ensure critical workflows are progressed accurately and on time.

You will work closely with internal teams, field engineers and client representatives, acting as a key coordination point to keep projects moving efficiently. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving and takes pride in delivering high standards of administration and customer service.

Key Responsibilities

• Coordinate site access requests through email, telephone and client portal systems, ensuring approvals are secured within required timescales.

• Review and cross-reference site information and supporting documentation to ensure access details are accurate, complete and up to date.

• Identify, escalate and help resolve discrepancies or missing information that may affect access or operational delivery.

• Monitor access queues across multiple workstreams, tracking progress and following actions through to completion.

• Raise internal purchase order requests in line with project and operational requirements.

• Update and maintain access trackers, ensuring requests are managed in line with agreed SLAs.

• Upload and maintain access-related documentation on relevant systems and portals.

• Prepare and submit RAMS documentation in line with company and client compliance requirements.

• Support the wider operational team with job packs, status updates and general administrative coordination as required.

Qualifications

What We’re Looking For

Skills & Experience

• Previous experience in an administrative, coordination or project support role, ideally within telecoms, utilities, infrastructure or a similar operational environment.

• Strong organisational skills with the ability to manage multiple tasks, deadlines and competing priorities.

• Confident communication skills, with the ability to liaise professionally with clients, internal teams and field-based colleagues.

• Experience using portal systems, shared drives and document management tools.

• A high level of accuracy and attention to detail, particularly when handling data, documentation and compliance-related information.

• Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.

• Personal Attributes

• Proactive, solutions-focused and able to take ownership of tasks from start to finish.

• Professional, approachable and confident when working with a range of stakeholders.

• Able to work independently while also contributing positively to a wider team environment.

• Resilient and adaptable, with the ability to remain organised in a busy and changing operational setting.

Additional Information

Working Pattern & Location
40 hours per week, Monday to Friday, 8:00am to 5:00pm
Location: Lingley Green Avenue, Great Sankey, Warrington, WA5

What We Offer

• Competitive salary and benefits package

• Bike to work scheme

• Company pension

• Life insurance

• Private medical insurance

• Wellness programmes

• The opportunity to develop your career within a growing and ambitious business

If you are an organised and driven administrator looking to make an impact in a fast-moving operational environment, we would welcome your application.

Salary Range / Charge Rate: 24-26k
Salary Category: Below £75,000