Agency Solutions Manager
TikTok
Agency Solutions Manager
TikTok
Short-form video platform with ads
About the team: At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time About the role: TikTok is seeking Agency Solutions Managers to support our strategic Holdco agency partners and be based out of the Mexico City office. The ideal candidate will have extensive experience in digital advertising and a proven ability to drive both operational excellence and commercial growth to unlock new business. The candidate will have operational knowledge of agency dynamics and experience dealing with key stakeholders across media planning, programmatic trading, and digital buying teams. A proven track record in scaling client investment and elevating campaign performance is a must. Above all, the candidate will have an established track record of building strong relationships across key stakeholders, acting as a dedicated in-house expert and a bridge between the agency and TikTok. The role will involve working cross-functionally with members of the TikTok sales, product, and support organizations with the intent of leading end-to-end client engagement, from technical troubleshooting and campaign activation to education and strategic upselling. You’ll bring a creative mindset, detail-oriented focus, and strategic acumen in your approach to identifying new business opportunities, accelerating product adoption, and building long-term business partnerships. Responsibilities: - Identify and drive revenue opportunities: Act as an in-house expert within strategic Holdco agencies to capture new opportunities, seek out strategic partnerships, and proactively hunt for new client briefs to expand the business portfolio. - Provide consultative support and elevate trader proficiency: Offer strategic media solutions and campaign optimization guidance, while designing and leading ongoing training sessions to improve media buyer expertise and optimize campaign delivery rates. - Deliver strategic insights and execute upselling: Analyze platform data to provide proactive audience targeting recommendations, while creating compelling post-sale propositions to actively recommend premium supply and diverse ad formats. - Lead technical troubleshooting: Act as the primary technical liaison for the agency to swiftly resolve campaign delivery issues and creative moderation escalations. - Drive product adoption: Collaborate with cross-functional teams to structure and execute operational initiatives focused on accelerating new feature adoption, beta support, and API integrations. - Streamline campaign activation: Remove operational friction during the setup and launch phases to ensure the seamless activation of new advertisers. - Ensure customer success: Deliver the highest level of sales and operational customer service, providing agile, on-demand support for specialized client requests while keeping clients informed of the latest platform products and developments.
Minimum Qualifications: - Years of digital advertising and client-facing roles experience. - Years of Ad Agency experience or similar role. - Expert knowledge of social media, mobile apps, and digital and mobile marketing. - Proven experience analyzing data and best practices to assess performance drivers and formulate enablement recommendations. - Excellent oral and written communication and presentation skills with the ability to establish credibility with technical and non-technical business owners with advanced English skills. - Strong ability to own relationships with programmatic trading desk managers and engage with multiple customer organizational levels to understand business objectives and a team player and collaborator. - Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying. Preferred Qualifications: - Experience in e-commerce, omni-channel marketing, search engine marketing, or online advertising. - Familiarity with advertising APIs, measurement pixels, and advanced performance marketing metrics. - Proven track record of reaching and exceeding sales goals and winning the support of key stakeholders. - Ability to perform well in a rapidly changing environment. - Passion for TikTok marketing, and up for the challenge of building something from the bottom up.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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