Transformation Lead

ROLE SUMMARY

The Transformation Lead leads the UK’s AI-native commercial transformation and is a member of the UK commercial leadership team, reporting to the Country President. Geographic scope: United Kingdom.

The role has two connected parts: it runs a disciplined programme of pilots that use AI and data to reach and serve patients and customers in new ways and scales what works into everyday practice; and it builds the AI skills, tools and ways of working the UK needs to run this model well. It sets the overall programme across the functions and teams contributing to transformation — holding coherence, sequencing, the cross-programme view and pilot and budget oversight — while individual leads run day-to-day delivery.

As the senior role in the Transformation Office, it also brings the running of today’s business and the building of tomorrow’s capability together, working closely with the Country President as the connective layer across the business units. It therefore holds the operational function supporting the platforms and day-to-day business, and is accountable — through the Operations Lead and the team’s administrative support — for the integrated Operating Plan and operating rhythm of the function and for the standard of administrative support to the Country President and the UK Management Forum (UKMF). Every accountability is tested against growth and patient impact.

ROLE RESPONSIBILITIES

•  Strategic leadership & programme coherence: Act as thought partner to the Country President, UK leadership and International; set and hold the overall transformation programme — coherence, sequencing and the cross-programme view — together with pilot and budget oversight across the portfolio, including the six-month go/no-go gate, recommending into Country President and International governance.

•  External environment & partnerships: Understand the external landscape (payer, policy, AI-platform, real-world-evidence), identify the partnerships the UK should develop and represent Pfizer externally, positioning the UK as a test-and-learn market whose approaches other markets can adopt.

•  AI-native transformation oversight Be accountable that gated pilots are adopted and create measurable value and meet AI governance and ethics standards before scaling; hold sign-off and budget authority over AI tooling and platform vendors; set the strategic sequencing of AI-native process redesign with the business units; and escalate agentic-AI risk beyond the UK’s authority.

•  Operating plan & business rhythm: Own the Transformation Office’s contribution to and the integrated running of the UK Operating Plan — the annual plan, milestones, operating rhythm and governance cadence — and give the Country President and leadership team a joined-up view for deliberate trade-offs, while the Operations Lead executes detailed planning, tracking and delivery.

•  Oversight of the Country President’s office & UK Management Forum: Be accountable for the standard and coordination of administrative support to the Country President’s team and for the effective running of the UK Management Forum (UKMF) — agenda, forward planning, governance papers and follow-through — delivered through the Operations Lead and the team’s administrative support.

•  Engagement, people & leadership: Accountability for colleague engagement and communication oversight in relation to operating plan and transformation maintaining coherence with and delivery within broad One Pfizer context.  Lead and develop a high-performing team; prioritise talent, succession and coaching; build future-ready capability in AI fluency, experimentation and complex portfolio decision-making; and model Pfizer values through visible, inclusive leadership.

•  Ways of working & compliance: Set the standard for responsible AI adoption; maintain rigorous budget, forecast, risk and performance management with Finance and governance forums; promote a speak-up culture and ensure adverse events and product complaints are reported; and work in line with company policies, SOPs, Pfizer values and ABPI requirements.

REQUIRED SKILLS, EDUCATION & EXPERIENCE

BASIC QUALIFICATIONS

•  University degree in business, marketing, science, pharmacy, health sciences or a related discipline.

•  Proven track record leading complex, multi-year transformation or capability-building programmes, ideally spanning commercial model design, AI/data-enabled tools and organisational change.

•  Genuine fluency with AI-enabled commercial models (omnichannel engagement, predictive analytics, process automation) — able to shape and prioritise pilots, not just administer them.

•  Proven success building and leading high-performing teams and influencing outcomes across a complex matrix without always holding direct authority.

•  Strong external and internal communication and storytelling capability.

•  Fluency in written and spoken English.

PREFERRED QUALIFICATIONS

•  Postgraduate qualification.

•  Demonstrated ability to bring structure and a clear roadmap to an evolving, not-yet-fully-defined mandate.

•  Sound operational discipline — able to hold an integrated operating plan, operating rhythm and governance cadence, and a single operating standard across a senior leadership group.

•  Experience partnering with regional and global teams in a matrix organisation.

ORGANIZATIONAL RELATIONSHIPS

•  Country President and the UK commercial leadership team.

•  Business unit leaders across the UK commercial organisation.

•  Direct reports: 3-4

•  International Transformation teams/team members; International Policy and Communications; peer-market Transformation Leads.

•  Finance; People Experience; and relevant governance forums, including the UK Management Forum.

•  External: payers, government/policy and the NHS; AI-platform and technology partners; and the real-world-evidence, health-data and clinical-centre ecosystem.

Purpose 

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.  

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility  

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!  

Equal Employment Opportunity 

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

DisAbility Confident

We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Mkt & Sales/Commercial Bus