Admissions Coordinator @ General Assembly

Since 2011, General Assembly (GA) has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, marketing, and more, both online and at campuses across multiple countries. Our global professional community boasts more than 95,000 full- and part-time alumni — and counting.

In addition to fostering career growth for individuals, GA helps employers cultivate top diverse tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

We’re looking for enthusiastic and highly motivated, mission-driven, sales-minded individuals to join our internal sales team. The Admissions Coordinator is the first point of contact for all prospective students and is the first impression of our global brand. Our process is highly conversational and consultative, requiring someone that is quick on their feet and driven by a passion for helping others. This entry-level position is a great launching point into our Admissions team. There’s no better way to learn about our business than to speak with potential students and help them navigate a major, life-changing decision to further their education. The Admission Coordinator will work in a call center environment with performance expectations around productivity and efficiency. Being comfortable in a collaborative team setting is vital. Please note that this is a part-time position.

The Role
The PT Admissions Coordinator role is currently remote and you’ll be an integral part of our fast-paced Admissions team. Responsibilities include, but are not limited to:

Serving as the first point of contact for students interested in our course offerings to understand their interest and ensure they are pointed in the right direction
Responding rapidly to all student inquiries - the best time to reach students is the moment they tell us they are interested
Outbound dials to interested students that filled out requests for more information
Respond to inbound emails/texts from interested students
Maintaining an upbeat, personable attitude and creating a helpful experience for all potential students, while speaking with a high volume of students each day
Routing potential students to appropriate Admissions team members, documenting student information in our internal database
Thinking on your feet to devise creative solutions to any and all problems that arise; going back to school is a serious decision and students often need help navigating their path
Assisting current and prospective students with questions about our organization and upcoming workshops, courses, and immersive opportunities
Ability to stay engaged and on task in a work from home environment.
Other responsibilities as needed

Qualifications

2-3 years of experience providing a high level of customer service preferred
0-1 years sales experience with demonstrated ability to concept sell the benefits of a service/product preferred
2+ years of work experience in a call center environment preferred
You have stellar written and verbal communication skills – you never shy away from a conversation
You are passionate about education, technology, and our mission - empowering students to pursue the work they love!
You are detail-oriented and organized with a great work ethic

Competencies

Customer Focus
Action Oriented
Ensures Accountability
Interpersonal Savvy
Communicates Effectively
Manages Ambiguity

Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.

United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.

Benefits