Admissions Coordinator
Posted on 1/11/2024
INACTIVE
General Assembly

1,001-5,000 employees

Online learning platform
Company Overview
General Assembly fosters an elite professional community of individuals and companies through education and strategic career connections.
Data & Analytics
Education

Company Stage

N/A

Total Funding

$556.7M

Founded

2011

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Locations
British Columbia, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 2-3 years of experience providing a high level of customer service preferred
  • 0-1 years sales experience with demonstrated ability to concept sell the benefits of a service/product preferred
  • 2+ years of work experience in a call center environment preferred
  • You have stellar written and verbal communication skills - you never shy away from a conversation
  • You are passionate about education, technology, and our mission - empowering students to pursue the work they love!
  • You are detail-oriented and organized with a great work ethic
  • Customer Focus
  • Action Oriented
  • Ensures Accountability
  • Interpersonal Savvy
  • Communicates Effectively
  • Manages Ambiguity
Responsibilities
  • Serving as the first point of contact for students interested in our course offerings to understand their interest and ensure they are pointed in the right direction
  • Responding rapidly to all student inquiries - the best time to reach students is the moment they tell us they are interested
  • Outbound dials to interested students that filled out requests for more information
  • Respond to inbound emails/texts from interested students
  • Maintaining an upbeat, personable attitude and creating a helpful experience for all potential students, while speaking with a high volume of students each day
  • Routing potential students to appropriate Admissions team members, documenting student information in our internal database
  • Thinking on your feet to devise creative solutions to any and all problems that arise; going back to school is a serious decision and students often need help navigating their path
  • Assisting current and prospective students with questions about our organization and upcoming workshops, courses, and immersive opportunities
  • Ability to stay engaged and on task in a work from home environment
  • Other responsibilities as needed