IT Service Desk & End User Support·Posted on Nov 9·
Full-timePanama City Beach, FL, USANo salary listedIn-person
About the Job
Requirements
Must have Security+ certification or an equivalent certification.
Must be able to obtain a Secret clearance.
Must be proficient in Microsoft Office, Microsoft Teams, Microsoft SharePoint, Adobe Reader and Pro, Alloy Navigator, and ServiceNow.
Must have strong analytical and problem-solving skills.
Must have communication and technical documentation skills.
Responsibilities
Operate the NMCI Enterprise Tool (NET) for order processing and management.
Interface with NAVSEA and NMCI/NGEN contractors to process and track orders.
Analyze user needs for new and existing hardware, software, and services; research solutions and provide recommendations.
Troubleshoot NMCI/NGEN hardware, network, and software issues, including classified end-user machines.
Maintain databases for classified users and machine administrators.
Develop and maintain action and response logs.
Notify points of contact of due dates for orders and modifications.
Schedule and coordinate hardware, software, and service changes through Move, Add, or Change requests.
Submit and track Information Technology Procurement Requests.
Submit NMCI/NGEN and Flank Speed account creation requests, verifying Cybersecurity Awareness training and System Authorization Access Requests.
Support end-users as a Trusted Agent with Cryptographic Log On issues.
Review System Authorization Access Requests in the Enterprise Data Warehouse within two business days.
Act as the Activity Customer Technical Representative, supporting end-users in resolving IT issues via NESD.
Provide technical support for NMCI/NGEN Standard, Science and Technology, and classified end-user machines.
Support NSWC PCD conference rooms and maintain email distribution lists.
Provide assistance with Hot Spot devices, smartphones, and other IT-related devices.
Create and maintain groups for the Global Address Listing and security groups using government-provided utilities.
Submit work orders for NMCI/NGEN issues, including CLIN 27 server concerns.
Develop and submit Statements of Objectives for unpriced contract line items.
Maintain proficiency in Nautilus Virtual Desktop and Flank Speed, providing technical support as needed.
Provide technical support for civilian new-hire briefings.
Stay updated with NMCI/NGEN ordering and support tools.
Desired Qualifications
Experience with NMCI NET.
Location: Panama City Beach, FL Job Type: Full-Time Security Clearance: Secret
AERMOR is hiring NMCI/NGEN Support Administrators to provide comprehensive support for Navy Marine Corps Intranet (NMCI) and Next Generation Enterprise Network (NGEN) services. This role involves interfacing with NAVSEA, processing orders and modifications, troubleshooting hardware and software issues, and ensuring compliance with cybersecurity policies. The specialist will also act as a liaison between Naval Surface Warfare Center Panama City Division (NSWC PCD) and NMCI/NGEN Base Operations, supporting end-users in IT-related concerns.
Key Responsibilities:
Operate the NMCI Enterprise Tool (NET) for order processing and management
Interface with NAVSEA and NMCI/NGEN Contractors to process and track orders.
Analyze user needs for new and existing hardware, software, and services, researching solutions and providing recommendations.
Troubleshoot NMCI/NGEN hardware, network, and software issues, including classified end-user machines.
Maintain databases for classified users and machine administrators.
Develop and maintain action and response logs.
Notify Points of Contact (POCs) of due dates for orders and modifications.
Schedule and coordinate hardware, software, and service changes via Move, Add, or Change (MAC) requests.
Submit and track Information Technology Procurement Requests (ITPRs).
Submit NMCI/NGEN and Flank Speed account creation requests, verifying Cybersecurity Awareness training and System Authorization Access Requests (SAARs).
Support end-users as a Trusted Agent with Cryptographic Log On (CLO) issues.
Review SAARs in the Enterprise Data Warehouse (EDW) within two business days.
Act as the Activity Customer Technical Representative (ACTR), supporting end-users in resolving IT issues via NESD.
Provide technical support for NMCI/NGEN Standard, Science and Technology (S&T), and classified end-user machines.
Support NSWC PCD conference rooms and maintain e-mail distribution lists.
Provide assistance with Hot Spot devices, smartphones, and other IT-related devices.
Create and maintain groups for the Global Address Listing (GAL) and security groups using government-provided utilities.
Submit work orders for NMCI/NGEN issues, including CLIN 27 (Server) concerns.
Develop and submit Statements of Objectives (SOO) for unpriced contract line items (CLINs).
Maintain proficiency in Nautilus Virtual Desktop (NVD) and Flank Speed, providing technical support as needed.
Provide technical support for civilian new hire briefings.
Stay updated with NMCI/NGEN ordering and support tools.
Required Qualifications:
Must have SEC+ certification or equivalent.
Must be able to obtain a secret clearance.
Proficiency in Microsoft Office, Microsoft Teams, Microsoft SharePoint, Adobe Reader and Pro, Alloy Navigator, and ServiceNow.
Preferred experience with NMCI NET.
Strong analytical and problem-solving skills.
Excellent communication and technical documentation skills.