Full-Time

Technical Support Engineer

Posted on 11/15/2024

Plaid

Plaid

1,001-5,000 employees

Connects financial accounts to apps securely

Fintech
Financial Services

Compensation Overview

$87.5k - $110.2kAnnually

Junior, Mid

Company Historically Provides H1B Sponsorship

Remote in USA

Candidates must be located in the Eastern or Central Time Zone.

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
Python
JavaScript
SQL
Zendesk
JIRA
REST APIs
HTML/CSS

You match the following Plaid's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2+ years of experience in a customer-facing role
  • 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)
  • Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)
  • Genuine interest and passion for Support
  • Commitment to providing a world-class customer experience
  • Strong written and verbal communication
  • Self-starter mentality and ability to work independently
  • Effective time management and ability to balance multiple priorities
  • Based in ET or CT time zones
Responsibilities
  • Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards
  • Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
  • Work on projects with other TSE’s to improve internal and external processes
  • Contribute to brainstorming and project execution (tooling, documentation, process improvements)
  • Assist GTM teams with customer escalations
  • Collaborate with EPD teams on issue resolution
Desired Qualifications
  • Preferred: 6+ months of experience supporting technical projects and/or process improvement

Plaid simplifies financial data management for individuals and businesses by connecting various financial accounts to apps and services. Its main product is a set of APIs that allow developers to integrate financial data into their applications, enabling users to track spending, initiate payments, and access financial services all in one place. Plaid serves a wide range of clients, including app developers and financial institutions, and is used by popular apps like LendingTree and Square. Unlike many competitors, Plaid focuses on providing a comprehensive suite of APIs that cover various financial use cases, ensuring secure and seamless data sharing. The company's goal is to empower clients to offer better financial services by making financial data integration easy and reliable.

Company Size

1,001-5,000

Company Stage

Series D

Total Funding

$714.3M

Headquarters

San Francisco, California

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Plaid's revenue rose over 25% in 2024 despite a tough fintech environment.
  • Half of US consumers reportedly use Plaid's payment technology.
  • Plaid's strategic partnerships enhance its capabilities in financial data access.

What critics are saying

  • Emerging fintech startups offer similar API services at lower costs.
  • Regulatory scrutiny on data privacy could increase compliance costs for Plaid.
  • Banks developing their own APIs may reduce dependency on Plaid.

What makes Plaid unique

  • Plaid offers developer-friendly infrastructure for seamless financial data integration.
  • Plaid's APIs cover transactions, authentication, and identity verification, among other services.
  • Plaid partners with major platforms like PayPal to enhance payment processes.

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Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.

Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.

Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.

Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-5%
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PYMNTS
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PYMNTS
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The News & Observer
Jan 9th, 2025
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FF News
Nov 26th, 2024
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FF News
Nov 18th, 2024
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PYMNTS
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Itexus
Nov 4th, 2024
Integrating Plaid with PayPal: Simplifying Payments and Financial Data

Below, let's explore how Plaid integrates with PayPal, the benefits of this connection, and potential use cases for businesses.

Salsa
Oct 28th, 2024
Our strategic partnership with Plaid helps you boost conversion

Salsa is thrilled to announce a strategic partnership with Plaid, the leading, trusted data network powering the digital financial ecosystem, to deliver a seamless, out-of-the-box integration that transforms payroll by simplifying complexities and enhancing the employer experience.

FF News
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Oct 8th, 2024
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PYMNTS
Oct 8th, 2024
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INACTIVE