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Planned Parenthood of Greater New York

Nonprofit sexual and reproductive health care network

Patient Care Associate

Clinical Support & Patient AdministrationPosted on Nov 6
Full-timeNewburgh, NY, USA$25.25 /hr

About the Job

Requirements

  • A high school diploma or GED is required.
  • A high degree of comfort with electronic health records is required.
  • Excellent customer service, communication, interpersonal, oral, and written skills are required.
  • The ability to remain focused and calm in stressful situations and work effectively as part of a team is required.
  • Keen attention to detail and excellent organizational skills are required.
  • The ability to produce high-quality work in a fast-paced environment with changing or competing priorities is required.
  • The ability to exercise sound judgment and independent decision-making with minimal direct supervision is required.
  • The ability to follow HIPAA policies and procedures is required.
  • The ability to work a flexible or extended schedule, including evenings and weekends as operational demands require, is required.
  • A valid State of New York driver's license is preferred, not required.
  • Proficiency in other languages is preferred.
  • Basic Life Support certification is preferred.
  • The role requires prolonged sitting and repetitive computer use; frequent standing, walking, bending, and stair use; lifting or moving patients, supplies, or equipment; adequate vision, hearing, and oral communication; and reaching, grasping, pushing, and pulling.
  • The role requires proof of immunization or immunity to specified communicable diseases, including influenza during flu season and COVID-19, and tuberculosis testing.
  • The role operates in a professional office and health center environment, with potential exposure to communicable diseases; travel to other health centers may be required, sometimes in inclement weather. During peak activity periods, work may exceed 7.5 hours per day or 37.5 hours per week.

Responsibilities

  • Monitor health screenings at the front desk.
  • Greet patients and visitors according to organizational standards and collect demographic and billing information, including insurance verification, following applicable guidelines.
  • Update patient demographics in the electronic health record, initiate the superbill, activate the record for the visit, and obtain appropriate consents and reception forms.
  • Manage walk-in clients according to schedule availability.
  • Answer and triage patient calls, including appointment management.
  • Review the schedule and prepare charts for next-day services based on visit type and services requested.
  • Process supply requests, collect payments and copays, reconcile audit reports to payments, and prepare deposits according to cash-handling and banking policies.
  • Screen patients for eligibility for in-state assisted insurance programs and assist with applications when applicable.
  • Open and close the front desk area and maintain the waiting room and office area to ensure a welcoming, private, and professional environment.
  • Respond to patient requests and follow safety and security procedures.
  • Participate in health center and affiliate efforts to achieve productivity and revenue-cycle goals, and follow policies on professionalism, wait times, and addressing client complaints.
  • Review patient health histories for completeness, record findings, and alert the advanced practice clinician to critical patient information.
  • Document in the electronic medical record using the correct templates and forms.
  • Promote center operations, patient service, and compliance with agency and funding-source policies and regulations.
  • Assess patient flow to minimize wait times and assist with orientation and training of new clinic staff as indicated.
  • Accurately document services and complete superbill data to support charge capture and financial reporting.
  • Ensure access to interpreter services for patients with communication barriers.
  • Provide health education and care related to sexual and reproductive health, using accurate, patient-centered, nonjudgmental education and obtaining informed consent as appropriate.
  • Perform ordered laboratory tests, complete requisitions, package laboratory work for transport, and run daily controls.
  • Perform clinic opening and closing duties, clean clinic areas and equipment, restock supplies, and report facility or equipment issues.
  • Follow laboratory and quality-assurance protocols and use appropriate personal protective equipment and infection-control precautions.
  • Assist with abortion services as needed, including counseling, the products-of-conception room, infection-prevention support, and the surgical room.
  • Attend monthly didactics, maintain required clinical skills and competencies, and participate in annual competency checks and training for new services, tests, and skills.

Desired Qualifications

  • Previous experience working with electronic health records is preferred.
  • Prior employment with Planned Parenthood is preferred.
  • Prior health care employment is preferred.
  • Previous experience in a high-volume customer service role is preferred.

About the Company

Planned Parenthood of Greater New York

Nonprofit sexual and reproductive health care network

Planned Parenthood of Greater New York is a nonprofit sexual and reproductive health organization serving communities across New York State. Its health centers and mobile care units treat patients regardless of insurance coverage, immigration status or ability to pay. Care includes family planning, abortion and testing for sexually transmitted infections, alongside education that supports informed health decisions. The affiliate combines clinical work with community outreach and policy advocacy, funded through patient services, grants and donations. Headquartered in New York City, it traces its roots to a predecessor founded in 1916 and took its present form through a five-affiliate merger in 2020.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York, NY
Founded
1916

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