Senior Trust & Safety Manager

At Rula, we are a remote-first company that believes mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We are seeking a Sr. Trust & Safety Manager to build and lead our Trust & Safety program, ensuring a secure and reliable experience for the patients and providers who rely on us. As an individual contributor, you will coordinate the work of both technical and non-technical partners, including stakeholders in Legal, Compliance, Clinical, Product, Engineering, and Business teams. Your role will be to proactively identify risks and develop the solutions needed to address them before they impact the marketplace.

This role is a vital part of our Strategy & Operations team, offering you the chance to own complex, high-impact projects that transform how we manage safety at scale. We are looking for a person with a passion for rigor and smooth delivery who is comfortable working at all levels. The work will cover a spectrum that ranges from the design of complex internal mechanisms with no room for failure through identifying opportunities to further realize Rula’s high standards on regulatory and safety requirements.

Required Qualifications

• 7+ years of combined experience in program management and business operations within high-growth and/or mid-sized companies

• Proven experience leading multi-phase compliance or Trust & Safety regulatory programs from end to end (e.g. 6+ months)

• Bachelor’s degree from an accredited 4-year institution

• Proven ability to translate strategic goals into scalable systems, analytics, and operational plans while working across multiple stakeholder groups

• Strong executive presence, with experience partnering directly with senior leaders, driving alignment cross-functionally, and confidently facilitating challenging conversations

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• 2+ years experience in a highly regulated industry (e.g. banking, fintech, healthcare, transportation)

• Proficiency with BI tools (e.g., Looker, Hex, PowerBI, Tableau) for building business cases and facilitating deep dive investigations

• Track record of managing multiple business planning cycles and cross-functional regulatory projects from end to end

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Supporting your mental and physical health

• Quarterly department stipend: Fun team-building activities or in-person gatherings

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses

• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.