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IV Nutrition

IV hydration clinic franchise network

Clinic Director

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeOverland Park, KS, USA$65k - $70kIn-person

About the Job

Requirements

  • A current, active Registered Nurse (RN) license or current, active Paramedic license is required.
  • Current Basic Life Support (BLS) certification is required.
  • A minimum of 2–5 years of vascular access or infusion experience is required.
  • A minimum of 2 years of leadership or management experience is required.
  • Knowledge of Google platforms, including Google Drive, Gmail, and Google Meet, is required.
  • Knowledge of electronic medical record (EMR) systems is required.
  • Knowledge of anatomy, medical terminology, and clinical practices is required.
  • Knowledge of sales reporting, key performance indicator (KPI) tracking, and performance management systems is required.
  • Strong leadership and team-management ability is required.
  • A genuine interest in helping people pursue proactive health and wellness goals is required.
  • Ability to build relationships and understand what matters to clients is required.
  • Accountability and an ownership mindset are required.
  • Ability to drive business performance and client retention is required.
  • Communication, coaching, and interpersonal skills are required.
  • Operational and organizational skills are required.
  • Ability to make decisions quickly and effectively is required.
  • Problem-solving and conflict-resolution skills are required.
  • A results-driven approach focused on performance and growth is required.
  • Ability to coach, motivate, and develop teams is required.
  • Ability to multitask in a fast-paced environment is required.
  • Professionalism, resilience, and adaptability are required.
  • The role requires working 8–11-hour shifts and 2–4 weekend shifts per month, depending on staffing.
  • The role requires lifting 5–60 pounds.
  • The role is not suited to someone who prefers individual-contributor work without leadership responsibilities or is uncomfortable holding others accountable.
  • The role requires comfort with memberships, business growth, and revenue accountability.

Responsibilities

  • Own overall clinic performance, including revenue, profitability, client experience, and team execution.
  • Serve as the primary point of accountability for clinic operations.
  • Set expectations for clinic culture, professionalism, relationship building, and performance standards.
  • Ensure alignment with company goals, initiatives, and brand standards.
  • Analyze key performance indicators and implement action plans to improve results.
  • Lead the clinic with an ownership mindset and commitment to continuous improvement.
  • Lead a relationship-based client culture focused on understanding each client's wellness goals.
  • Coach the team to understand clients' motivations and connect appropriate IV Nutrition services to their wellness journeys.
  • Help clients move from a single service toward an ongoing relationship focused on their wellness goals.
  • Coach team members on client consultations, education, service recommendations, rebooking, and membership conversations.
  • Build client trust, engagement, retention, referrals, and long-term loyalty.
  • Drive clinic growth through memberships, packages, wellness services, and client relationships.
  • Monitor client engagement and retention and develop strategies to maintain client relationships.
  • Establish and monitor clinic growth goals and coach the team toward achieving them.
  • Lead client outreach, follow-up, return-to-active initiatives, and relationship-building activities.
  • Use key performance indicators and client outcomes to improve client experience and business performance.
  • Partner with corporate leadership on promotional campaigns and business development initiatives.
  • Ensure clients receive a high-quality, personalized, and consistent experience.
  • Create an environment where clients feel known, heard, educated, and supported in their wellness goals.
  • Establish service standards that support long-term client relationships and referrals.
  • Address client concerns and resolve issues promptly and professionally.
  • Conduct client follow-up outreach as needed to support satisfaction, engagement, and retention.
  • Foster a culture of client care, hospitality, and relationship building.
  • Support local marketing, networking, and community engagement initiatives.
  • Ensure the safe and effective administration of IV therapies.
  • Maintain compliance with clinical regulations, standards, and protocols.
  • Oversee documentation accuracy and client-care quality.
  • Provide clinical guidance and support to staff as needed.
  • Ensure adherence to physician orders, standing orders, and company policies.
  • Promote safety, professionalism, and clinical quality.
  • Hire, train, and develop clinic staff.
  • Lead team performance through coaching, accountability, and goal setting.
  • Develop team members' ability to build relationships with clients and educate and support them.
  • Create a high-performance culture focused on results, client care, relationships, and growth.
  • Identify and develop future clinic leaders.
  • Conduct regular performance discussions and development planning.
  • Ensure team members meet expectations for service, client relationships, sales, and operational performance.
  • Ensure smooth daily clinic operations and efficient workflows.
  • Manage scheduling, staffing levels, and resource allocation.
  • Maintain consistent service delivery across shifts.
  • Execute company initiatives, promotions, and process updates.
  • Oversee inventory management, supply ordering, and operational controls.
  • Maintain a clean, organized, and professional clinic environment.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Monitor team performance and hold staff accountable to expectations.
  • Address performance issues promptly and effectively.
  • Partner with Human Resources on employee relations, coaching, and documentation.
  • Recognize and reward high-performing team members.
  • Use performance metrics to drive accountability and continuous improvement.
  • Ensure the clinic achieves operational, sales, client-relationship, and client-satisfaction goals.

Desired Qualifications

  • Advanced Cardiac Life Support (ACLS) certification is preferred.
  • Previous experience leading sales teams, client-retention programs, relationship-based service teams, or membership-based businesses is preferred.

About the Company

IV Nutrition

IV hydration clinic franchise network

IV Nutrition operates as a franchise network of IV hydration and wellness clinics. Licensed clinicians at local clinics administer services under medical and regulatory requirements, while franchise and central teams support site operations. In practice, the model connects patient scheduling and clinic delivery with training, supplies, marketing, and franchise development. The profile distinguishes the IV Nutrition brand from independently owned franchise employers. Work can include nursing, medical oversight, clinic management, customer service, sales, and business support.

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