SPHERE Technology Solutions

Enterprise cybersecurity platform for data protection

Technical Delivery Lead

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeRemote in USANo salary listed

About the Job

Requirements

At least 8 years of experience in identity security or infrastructure, including at least 5 years delivering identity programs such as privileged access management, identity governance and administration, or Active Directory.
Experience in a services or customer delivery role at an enterprise software company, implementing or upgrading that company's own product.
Experience leading engineers and/or project managers while remaining hands-on in client environments.
Working fluency across Active Directory, LDAP, Entra, Windows and UNIX/Linux, databases, file systems, AWS, Azure, CyberArk, SailPoint, and ServiceNow CMDB, with hands-on depth in at least two areas; Active Directory plus privileged access management or identity governance and administration is ideal.
Understanding of privileged access, effective permissions, and account ownership across these systems.
Ability to navigate PowerShell scripts and SQL queries, understand their purpose, follow their development, and validate their results.
A track record of standardizing delivery by building playbooks, templates, or tooling that makes implementations faster and more predictable.
Working knowledge of services commercial models, including statements of work, time and materials versus fixed fee, and change orders.
Ability to translate technical issues into business risks for client executives and teach client technical teams, both in writing and in person.
Experience navigating complex enterprise stakeholder structures and building consensus across teams.
Must be based in the U.S. Eastern or Central time zone and able to travel to client sites as needed.

Responsibilities

Plan and run implementations, version upgrades, and environment migrations, including development-to-production and on-premises-to-SaaS migrations.
Guide clients through infrastructure readiness, including system permissions, network access, and database sizing.
Configure, tune, and troubleshoot SPHEREboard integrations and scans hands-on alongside delivery pod members.
Partner with clients to validate identity data across directory, human resources, and configuration management database sources.
Run small-scale pilot remediations to configure and demonstrate SPHEREboard's remediation capabilities.
Serve as the technical liaison to Engineering and Product regarding client needs and priorities.
Lead, coach, and develop the delivery pod, including technical delivery engineers and dedicated Support and engineering resources; set clear goals, hold the team accountable to commitments, and build individual development plans.
Plan and forecast capacity across concurrent engagements, balancing priorities to protect client commitments.
Scale the implementation and upgrade model using standard playbooks, readiness checklists, reusable scripts and configurations, and predictable timelines.
Define completion criteria with Support and lead transitions to ongoing support, including documentation and client sign-off.
Track and continuously improve delivery metrics, including time to production and upgrade cycle time.
Share field insights with Engineering and Product to improve the product and delivery experience.
Manage subcontracted and partner delivery resources, including hours and budget against statements of work, technical quality review, and change control.
Teach clients how SPHEREboard works and transfer the knowledge they need to operate it independently after go-live.
During upgrades, demonstrate new features and capabilities and help clients use them.
Build trusted client relationships during engagements and communicate with technical and executive stakeholders.
Identify risks early, explain their business impact, and recommend options to clients and leadership.
Partner with Sales, Product, and Support to align priorities and resolve obstacles.
Review statements of work and levels of effort, track scope and change orders, and partner with Sales on expansion opportunities.
Report progress and delivery metrics to leadership regularly.

Desired Qualifications

Spanish-speaking ability.
Experience in regulated industries such as financial services, utilities, or healthcare.
Experience delivering third-party commercially available software solutions in both SaaS and self-hosted deployments.

The Opportunity:

SPHERE is seeking a Technical Delivery Lead to manage implementations and upgrades of SPHEREboard, our identity intelligence platform. You will lead a delivery pod made up of the technical engineers who implement and upgrade SPHEREboard for our clients, along with dedicated Support and engineering resources.

This is a hands-on technical leadership role. You will work directly in client environments alongside pod team members, partner subcontractors, and client-assigned resources, and serve as the client’s primary point of contact from kickoff through go-live.

A core part of the mission is to scale our delivery model as our client base grows, making every implementation and upgrade faster and more consistent.

No prior SPHEREboard experience is expected. You will bring deep identity and infrastructure knowledge, and within your first 90 days become hands-on proficient in SPHEREboard and how it behaves across client environments.

Essential Functions:

Technical Delivery

Plan and run implementations, version upgrades, and environment migrations (Dev to Prod, on-prem to SaaS).
Guide clients through infrastructure readiness (systems permissions, network access, database sizing, etc.) so deployments start smoothly.
Work hands-on in client engagements: configure, tune, and troubleshoot SPHEREboard integrations and scans alongside pod team members.
Partner with clients to validate identity data across directory, HR, and CMDB sources so they have full confidence in their results.
Run small-scale pilot remediations to configure and prove out SPHEREboard’s remediation capabilities.
Serve as the technical liaison to Engineering and Product on client needs and priorities.

Team & Delivery Model

Lead, coach, and develop the delivery pod, including its technical delivery engineers and dedicated Support and engineering resources: set clear goals, hold the team accountable to commitments, and build individual development plans.
Plan and forecast capacity across concurrent engagements, balancing priorities to protect client commitments.
Scale our implementation and upgrade model through standard playbooks, readiness checklists, reusable scripts and configurations, and predictable timelines.
Define completion criteria with Support and lead a seamless transition to ongoing support, including documentation and client sign-off.
Track and continuously improve delivery metrics such as time to production and upgrade cycle time.
Share field insights with Engineering and Product to continuously improve the product and the delivery experience.
Manage subcontracted and partner delivery resources, including hours and budget against SOWs, technical quality review, and change control.

Client Enablement & Partnership

Enable clients as you implement: teach client teams how SPHEREboard works and transfer the knowledge they need to operate it independently after go-live.
During upgrades, showcase new features and capabilities and help clients put them to use.
Build trusted client relationships during engagements, communicating clearly with technical and executive stakeholders.
Identify risks early, articulate their business impact, and recommend options to clients and leadership.
Partner with Sales, Product, and Support to align priorities and resolve obstacles.
Review SOWs and levels of effort, track scope and change orders, and partner with Sales on expansion opportunities.
Report progress and delivery metrics to leadership on a regular cadence.

Requirements:

Required Qualifications

8+ years in identity security or infrastructure, including 5+ years delivering identity programs (PAM, IGA, or Active Directory).
Experience in a services or customer delivery role at an enterprise software company, implementing or upgrading that company’s own product.
Proven player-coach who has led engineers and/or PMs while staying hands-on in client environments.
Working fluency across the identity estate: Active Directory, LDAP, and Entra; Windows and UNIX/Linux; databases; file systems; AWS and Azure; CyberArk; SailPoint; and ServiceNow CMDB. Hands-on depth in at least two, ideally Active Directory plus PAM or IGA.
Understands privileged access, effective permissions, and account ownership across these systems.
Comfortable navigating PowerShell scripts and SQL queries: able to understand what a script is meant to do, follow along as it is built, and validate that it worked as intended.
Track record of standardizing delivery: building playbooks, templates, or tooling that made implementations faster and more predictable.
Working knowledge of services commercials: SOWs, time and materials vs. fixed fee, and change orders.
Able to translate technical issues into business risk for client executives and to teach client technical teams, in writing and in the room.
Experience navigating complex enterprise stakeholder structures and building consensus across teams.
Based in the U.S. (Eastern or Central time zone) and able to travel to client sites as needed.

Preferred Qualifications

Former identity engineer or architect who has moved into delivery management.
Spanish speaking.
Experience in regulated industries such as financial services, utilities, or healthcare.
Experience delivering third-party, commercially available software solutions in both SaaS and self-hosted deployments.

Why Join Us:

Join a growing identity security company, expanding globally, that was purpose-built to help organizations get a handle on their most pressing identity risks.
Work alongside talented colleagues, customers, and industry partners in a collaborative and rewarding culture.
Competitive compensation and benefits with real opportunities for professional growth.

About SPHERE:

SPHERE is the global leader in Identity Hygiene. We are dedicated to reshaping modern identity programs by embedding this foundational fabric, enabling organizations to quickly reduce risks. We work through an identity lens that protects an organization’s accounts, data, and infrastructure. Our solutions deliver immediate time-to-value by leveraging automation to discover, remediate and secure identities, now and forever. Driven by our core values of passion, empathy, and authenticity, our vision drives us to continually innovate, helping our clients to sleep better knowing their attack surface is drastically reduced, thwarting the plans of bad actors every single day.

To find out more about SPHERE and our solutions, please visit www.sphereco.com

SPHERE is an equal-opportunity employer. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

About the Company

SPHERE Technology Solutions

Enterprise cybersecurity platform for data protection

SPHERE Technology Solutions helps large organizations protect sensitive data with an analytics-driven cybersecurity platform focused on access control and data security. Its SPHEREboard platform uses analytics to locate sensitive data, map who can access it, and identify protection gaps, while providing reporting and remediation guidance to support regulatory compliance. The company earns mostly from subscriptions to SPHEREboard plus advisory services that help improve security posture. SPHERE differentiates itself by combining data discovery, risk analytics, and remediation workflows in one platform to give auditors and security teams a complete, actionable view of high-risk data with ongoing governance to reduce risk.

Company size: 51-200
Company stage: Series B
Total funding: $41M
Headquarters: Newark, NJ
Founded: 2009

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SPHERE Technology Solutions

Technical Delivery Lead

About the Job

Requirements

Responsibilities

Desired Qualifications

The Opportunity:

Essential Functions:

Requirements:

Why Join Us:

About SPHERE:

To find out more about SPHERE and our solutions, please visit www.sphereco.comSPHERE is an equal-opportunity employer. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

About the Company

SPHERE Technology Solutions

Recently Posted Jobs

To find out more about SPHERE and our solutions, please visit www.sphereco.com

SPHERE is an equal-opportunity employer. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.