Assistant Bakery Manager

Position Summary

The Assistant Bakery Manager supports the Bakery Manager in overseeing the daily operations of the Bakery Department, ensuring high standards of product quality, food safety, customer service, merchandising, and profitability. This position assists with leading department associates, managing inventory, maintaining attractive displays, and driving sales while providing customers with a positive shopping experience.

Key Responsibilities Department Operations

• Assist in managing daily Bakery Department operations to ensure efficiency and excellent execution.
• Support ordering, receiving, stocking, and inventory management activities.
• Monitor product quality, freshness, and presentation standards.
• Ensure bakery cases, displays, and sales areas remain clean, full, and visually appealing.
• Assist in coordinating production schedules to meet customer demand while minimizing waste.

Customer Service

• Deliver exceptional customer service and promote a customer-focused culture.
• Assist customers with bakery product selections, custom cake orders, specialty requests, and product information.
• Resolve customer concerns promptly and professionally.
• Create a welcoming environment that encourages repeat business and customer loyalty.

Merchandising & Sales

• Maintain attractive displays that maximize sales opportunities.
• Ensure products are properly priced, labeled, and signed.
• Execute promotional programs, seasonal displays, and merchandising initiatives.
• Monitor sales trends and assist in implementing strategies to increase sales and profitability.
• Support special events, holiday promotions, and bakery marketing programs.

Leadership & Team Development

• Assist with supervising, training, coaching, and developing bakery associates.
• Delegate tasks and monitor performance to ensure department standards are achieved.
• Foster teamwork, accountability, and a positive work environment.
• Support hiring, onboarding, and associate development activities.
• Serve as acting department leader in the absence of the Bakery Manager.

Food Safety & Compliance

• Ensure compliance with all food safety, sanitation, and health regulations.
• Monitor proper product handling, storage, preparation, and temperature controls.
• Maintain department cleanliness and ensure sanitation standards are consistently followed.
• Ensure associates follow company policies, safety procedures, and operational guidelines.

Inventory & Financial Controls

• Assist with inventory counts, ordering, and replenishment activities.
• Monitor shrink, waste, and production levels to maximize profitability.
• Support labor management and department budgeting efforts.
• Ensure accurate receiving and inventory control practices are followed.
• Assist in achieving sales, expense, and profit goals.

Qualifications

• High school diploma or equivalent preferred.
• Previous bakery, food service, grocery, or retail experience required.
• Prior leadership or supervisory experience preferred.
• Strong customer service, communication, and organizational skills.
• Knowledge of bakery products, production methods, and food safety practices preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Physical Requirements

• Ability to frequently lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, reach, and perform repetitive motions for extended periods.
• Ability to work around bakery equipment, ovens, mixers, and refrigerated areas.
• Flexible availability, including mornings, evenings, weekends, holidays, and peak seasonal periods.

Key Success Factors

• Strong leadership and team development skills.
• Commitment to product quality, freshness, and food safety.
• Excellent customer service and communication abilities.
• Effective inventory, labor, and shrink management.
• Strong attention to detail and merchandising execution.
• Ability to drive department sales while maintaining operational excellence.

      ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream