PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.

Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

We seek an innovative, design-focused, growth-focused product manager who can join our team and help make PolyAI the best conversational AI platform.

In this role, you will guide roadmap planning for our user-facing products, and oversee go-to-market activities for new products and features in the portfolio. You will be up to speed on the market landscape in order to articulate a market-differentiated product experience that addresses the sophisticated needs of our customer base. You will need to influence peers on new product introductions, run the operational practices, and oversee execution for your product areas.

• You will create product specs to crisply identify problems, set goals, and define success metrics to help design and engineering teams build the solution

• You know how to use data to prioritize investments and make decisions without getting stuck in analysis paralysis
• You will execute the product plan to meet aggressive milestones and successfully launch products.
• You will ensure that designers and engineers deeply understand customer pain. You will empower and support your team by giving context, setting direction, and building alignment to drive customer value quickly
• Iterate on customer and stakeholder feedback to address friction points and optimize adoption rates
• You will be technically proficient; you have collaborated with engineers in understanding and supporting the development of the technical architecture of the products you have built

The ideal candidate will demonstrate characteristics and experiences to include:

• BS or equivalent degree in Computer Science, MIS or equivalent is required. Additionally, an MBA, MS, or equivalent degree is preferred.
• 2+ years of experience in product management, business strategy role
• An entrepreneurial spirit with an ability to operate successfully in a rapid growth environment. Not afraid to fail; brings a mentality of rapid innovation and the desire to attain big goals.
• High level of self-training and self-drive. High integrity, principles, and ethics

• Excellent team-building, interpersonal, and relationship management skills

• Participation in launching complex products and features to market and growing them

Equal Opportunity Statement

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

PolyAI Benefits
💰 Participation in the company’s employee share options plan

🏝 25 days holiday, plus bank holidays

🏡 Flexible working from home policy plus a one-off WFH allowance when you join

🌎 Work from outside of the UK for up to 6 months each year

🧡 Enhanced parental leave

📚 Yearly learning budget

🚲 Bike2Work scheme

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs