Senior Salesforce Business Analyst



5,001-10,000 employees

Data warehouse for the cloud

Data & Analytics

Senior, Expert

Dublin, CA, USA

Required Skills
Customer Service
  • A bachelor's degree (preferably with an emphasis in Business Administration, Engineering, or Information Systems), or equivalent experience.
  • Minimum 8+ years of direct experience working as a Business Systems Analyst managing enterprise applications - Salesforce CRM, Financialforce/Certinia and reporting platforms like Snowflake.
  • Experience in developing business process and requirements for integrating Financialforce/Certinia with external systems such as CPQ, CLM, and Workday.
  • Experience with upstream & downstream processes & solutions to CRM capabilities such as Lead-to-Quote, Order Management, Billing, Invoicing, and Booking is a big plus.
  • Expert leadership and collaboration skills with the ability to participate in any cross-functional team and build relationships with multiple stakeholders, both internally and externally with users ranging from executive to line level.
  • Commitment to excellent customer service & strong focus on quality.
  • Exceptional verbal and written communication & interpersonal skills with the ability to collaborate effectively with key business stakeholders.
  • Ability to work with onshore and offshore teams in a fast-paced, dynamic environment.
  • Project Management experience with Agile/Scrum methodologies is helpful.
  • Responsible for designing, implementing, and maintaining enterprise IT projects on Salesforce and Financialforce/Certinia platforms.
  • Gathering requirements from business users.
  • Working with Architects and technical leads to transform and develop design and solution documents.
  • Drive UAT Demo Sessions with Business teams.
  • Assist with development of test scripts and coordinate test efforts for Post-sprint testing, UAT, Regression testing, etc.
  • Ensure issues are identified, tracked, and resolved in a timely manner.
  • Serve as a primary liaison between the business stakeholders and IT teams.
  • Perform project management and manage IT and business-related communications.
  • Serve as a lead subject matter expert and champion in driving the industry best practices for the evolution of the company’s professional services processes.
  • Partner cross-functionally with business application owners to ensure GTM business automation and data management processes are smooth and well connected.
  • Lead discussions and investigations regarding new Financialforce/Certinia platform features and functionality, contribute to recommendations for process improvements and keep application users informed about system functionality and enhancements.
  • Provide input into the IT PS Roadmap, including the FF rollout, implementation of new functionality, and major upgrades.
  • Keep updated with industry trends, emerging technologies, and best practices related to Professional and Education Services Success business functions.

Snowflake has become a global force to help mobilize the world’s data. Snowflake enables thousands of organizations to have seamless access to explore, share, and unlock the true value of their data.

Company Stage


Total Funding






Growth & Insights

6 month growth


1 year growth


2 year growth



We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.