Full-Time
Customer Operations Specialist
Posted on 5/27/2025
Octopus Energy
1,001-5,000 employees
Supplies 100% renewable electricity and gas
No salary listed
London, UK + 1 more
More locations: Brighton, UK
Hybrid
Hybrid role; must be in-office 3 days per week at London or Brighton office.
 Operations & Logistics (1) |
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- Don\'t worry, previous knowledge of EVs/the automotive industry is not required!
- A passion for problem solving and going above and beyond to ensure you deliver a great customer experience
- Experience working independently and as part of a close-knit team
- A curious and keen-eye for detail to spot areas of improvement - we love hearing examples!
- To be a natural finisher and an effective operator - you leave no loose ends in your path
- To want to be part of a rapidly growing company and be comfortable adopting changes quickly
- Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction
- Specifically, manage customer journeys from contracting right through to car delivery and after, escalating issues where needed
- Feedback on our current service processes and systems and propose changes where necessary, based on prior experience
- Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise
- Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this
Octopus Energy Group supplies 100% renewable electricity and gas to homes and businesses in multiple countries, offering tariffs such as Agile that adjust with wholesale costs. It operates Kraken, an in-house platform that automates billing, customer service, and grid management using AI to balance supply and demand; Kraken is licensed to other suppliers and will be spun off as a separate company. The group differentiates itself through clear pricing, strong customer service, and a scalable energy-technology platform that supports retail, generation, grid flexibility, and EV services. Its goal is to decarbonize energy use globally by making renewables more accessible and by enabling smarter grids, better pricing, and services like EV leasing and demand-response programs.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$2.9B
Headquarters
London, United Kingdom
Founded
2016
Simplify's Take
What believers are saying
- Kraken spinoff at $8.65B valuation unlocks $1B funding for global SaaS expansion.
- Uplight acquisition accesses 85 North American utilities and 8.5GW flexible load.
- Bitong JV targets 140TWh renewable trading in China by 2030.
What critics are saying
- Kraken spinoff erodes Octopus's tech edge as rivals EDF license independently.
- Origin cuts FY26 EBITDA to -A$70M–+A$30M from UK gas charges and regulations.
- China JV halts from Beijing spot market reversals within 18 months.
What makes Octopus Energy unique
- Kraken platform manages 70 million accounts for EDF, E.ON, and Origin Energy.
- Octopus Energy Generation oversees £6 billion renewable portfolio across Europe.
- Kraken Flex uses AI for virtual power plants with 350,000 enrolled EVs.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
401(k) Company Match
Parental Leave
Flexible Work Hours
Company Equity
OE Group Share Scheme
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↑ 0%Octopus Energy Group is acquiring a majority stake in Uplight, a North American grid flexibility provider, in partnership with Schneider Electric, which will remain a significant minority partner. The transaction is subject to regulatory approvals and expected to complete later this year. Uplight serves over 85 utilities across North America, including eight of the ten largest in the US, managing over 8.5 gigawatts of flexible load through demand response and distributed energy resource management solutions. The company will continue operating as an independent platform. The partnership combines Octopus Energy's consumer innovation and flexibility expertise, Uplight's utility relationships and technology, and Schneider Electric's grid management systems. Octopus Energy operates the world's largest virtual power plant with more than 350,000 electric vehicles enrolled globally.
Octopus Energy, Britain's leading renewables supplier, is pursuing partnerships with Chinese companies whilst expanding into Japan and South Korea. The company's chief executive cited China's superior expertise in clean technology as crucial for Britain's renewable energy development. The move comes as the firm seeks to diversify its operations and leverage Chinese know-how in the renewables sector. Octopus Energy is positioning itself for growth across Asian markets, balancing collaboration with Chinese expertise against expansion opportunities in other regional economies. The company's strategy reflects growing recognition of China's technological capabilities in clean energy, despite geopolitical tensions affecting international business relationships.
Octopus Energy is investing nearly $1 billion into California's clean technology sector through its Octopus Energy Generation subsidiary. The investments will target two carbon removal companies focused on grassland restoration and reforestation, plus a solar and battery project expected to be operational by July 2026. The move deepens the UK energy giant's presence in the US market, forming part of its broader $2 billion commitment to America's energy transition by 2030. Octopus Energy Generation chief executive Zoisa North-Bond cited California's supportive policies and Silicon Valley entrepreneurship as key factors behind the investment. The announcement came during California Governor Gavin Newsom's visit to Octopus Energy's London headquarters on Monday.
Octopus Energy has entered China's clean energy market through a joint venture with PCG Power, announced during the UK Prime Minister's visit to China. The partnership will create Bitong Energy, focused on trading renewable electricity across China's expanding spot power markets. The venture combines PCG Power's position in China's commercial and industrial renewable sector with Octopus Energy's technology for real-time power trading and asset management. It will launch initially in Guangdong province before expanding nationwide. By 2030, Bitong Energy aims to trade up to 140 terawatt-hours of renewable electricity annually and targets annual profits of around £50 million. The partners expect the business to achieve a valuation exceeding £500 million within five years, making it one of Britain's most significant clean tech exports to Asia.
Kraken optimizes green generation, helps manage the network, improves field operations and supports utilities in delivering excellent experiences for customers.