Collections Specialist

Grow Your Career. Impact Lives. Shape the Future of Consumer Finance.

At Regional Finance, growth is more than a strategy. It's an opportunity for our people to thrive. Over the past several years, we have expanded significantly, creating new career paths, leadership opportunities, and professional development experiences across our organization.

As a proud NYSE-listed company, we serve more than half a million active customers through a network of 360+ branches across 20 states and a rapidly growing digital platform. With approximately $2.1 billion in net finance receivables, nearly double our position in 2020, our momentum reflects both the strength of our business and the dedication of our team.

If you're passionate about helping people, driven by growth, and excited to contribute to a company transforming the future of consumer finance, we invite you to join our team and build something meaningful with us.

Job Purpose

The Collections Specialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.
 

Duties and Responsibilities

• Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances.    
• Responsible for prompt and accurate response to customer's servicing questions and concerns.
• Assist borrowers with other loan maintenance requests.
• Input data and verify information to process electronic payments.
• Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities.
• Properly document each customer interaction in the servicing system.
• Perform loan-related mathematical equations.
• Perform follow-up and research tasks to ensure problem resolution.
• Adhere to specific scheduling guidelines to ensure proper phone coverage.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.
• Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
• Perform follow-up and research tasks to ensure resolution.
• Other duties as assigned

Minimum Qualifications

• 2+ years of collections experience
• Must pass pre-employment screening 

Preferred Qualifications

• 5+ years of collections experience 
• Bi-lingual

Critical Competencies

• Proficient in using MS Office and database software
• Strong customer service and problem solving skills 
• Excellent verbal and written communication skills  
• Proficient working knowledge of computerized applications such as word processing, spreadsheet, email, and specialized business applications software 
• Communication skills necessary to effectively identify process gaps and improvements to Management

Working Conditions

This position works in an office environment.

If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: Regional Management Corp Consumer Privacy Policy | Regional Finance

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.