HEXAWARE

AI-driven global IT services provider

Workplace Engineering Track Engineer

System AdministrationConfirmed live in the last 24 hours

Full-timeMexicoNo salary listedIn-person

About the Job

Responsibilities

Ensure proper handover from project to business-as-usual operations.
Suggest improvements in the design and processes to ease workflows.
Oversee day-to-day support of the workplace virtualization production environment.
Maintain high availability and load balancing of core, leveraged, and dependent components.
Conduct validation testing in user acceptance testing and manage changes to production.
Perform short-term projects related to existing system expansion or enhancement.
Check and tune system components for optimized performance.
Establish and document procedures for environment health checks, disaster recovery/business continuity planning, and session simulation drills.
Escalate high-severity issues and work with consultants from service impact through improvement plans.
Submit root-cause analysis reports while working with vendor partners on bug fixes.
Keep confidential system credentials and data intact.
Write troubleshooting guides and document known errors for Level 2 support groups.
Develop automation capabilities to reduce issues and complexity.
Create daily, weekly, and monthly reports on system statistics, capacity, usage, analytics, and other metrics.
Train Level 2 teams on workplace support workflows.

Role Workplace Engineering Track Engineer.   Responsibilities  Ensure proper handover from project to BAU  Suggests improvements in the design/process to ease workflows  Oversee Day to Day Support of Workplace Virtualization Production Environment   Maintains High availability & Load balancing of all core, leveraged, dependant components  Conducts validation testing in UAT and change management to production  Performs any short term projects that relate to existing system expansion or enhancement  Performance check & tuning the system components for optimized performance  Establishes & documents procedures for environment health check, DR/BCP, session simulation drills   Escalates high severity issues & works along with consultants from service impact to improvement plans  Submits Root cause analysis reports while working with vendor partner for bugfixes  Keeps all confidential system credentials & data intact  Technical Writing - troubleshooting guides & documentation on known errors for L2 support groups  Develops automation capabilities wherever possible to reduce issues & complexity  Creates daily/weekly/monthly reports on system statistics, capacity, usage, analytics & other metrics  Ability to communicate complex technical contents plainly and simply  Trainings on Workplace support workflows to L2 teams 

About the Company

HEXAWARE

AI-driven global IT services provider

HEXAWARE provides IT consulting, enterprise platform management, and BPO services to large enterprises, helping clients in banking, insurance, and utilities with AI-powered digital transformation. It delivers technology-enabled solutions that automate processes, modernize IT, migrate to cloud, develop and manage applications, manage data, and enhance cybersecurity under customized contracts. The company differentiates itself by integrating AI-driven automation, cloud, data management, security, and BPO across the full IT stack for large-scale transformations. Its goal is to improve operational efficiency, reduce costs, and enable smarter decision-making for its customers.

Company size: 10,001+
Company stage: IPO
Headquarters: Navi Mumbai, India
Founded: 1990

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