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Node.Digital

Develops AI-driven digital solutions for missions

Technical Engagement Network Lab Manager

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeArlington County, Arlington, VA, USANo salary listed

About the Job

Requirements

  • U.S. citizenship is required.
  • An active DoD Secret clearance is required; TS/SCI clearance is preferred.
  • Must be able to obtain DHS Suitability.
  • At least five years of directly relevant experience is required, including at least three years of directly relevant IT Help Desk support experience.
  • At least three years of macOS and iOS experience is required.
  • Asset management practices and principles are required.
  • Help Desk ticket processing and procedures are required.
  • Good customer support capability is required.
  • Must be able to keep detailed notes.
  • Must be able to work collaboratively across physical locations.
  • A Bachelor of Science in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or a related degree is required, or a high school diploma plus at least seven years of directly relevant experience.
  • Security+ certification is desired.

Responsibilities

  • Serve as the first-level Help Desk for the TEN Lab’s systems and accounts.
  • Assist with setting up equipment, accounts, and tools for new users.
  • Respond to user requests via email, walk-ins, phone calls, or other communication methods in a timely manner.
  • Create and maintain accurate tickets for Help Desk activities.
  • Work with Asset Management to support accurate records and maintain an accurate accounting of assets.
  • Support implementation of new technologies and equipment in the lab environment.
  • Support lab staff with provisioning and issuing equipment to end users and maintaining the inventory database.
  • Support systems administration tasks, including patching, updating, and maintaining network infrastructure.
  • Advise and provide insight on developing lab standard operating procedures and policies.
  • Provide users with support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (such as Citrix).
  • Provide macOS and iOS user support.
  • Assist with troubleshooting and triaging basic to intermediate technical challenges and user issues.
  • Assist with managing user accounts and resetting credentials.
  • Maintain and operate the customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP, following customer direction and guidance.
  • Examine existing procedures and identify efficiencies, subject to customer approval.

Desired Qualifications

  • Experience writing technical procedures and standard operating procedures.
  • Experience with virtualization automation and optimization.
  • Experience with Virtual Private Networks (VPN).
  • Experience with virtual desktops, including Citrix and VMware.
  • TS/SCI clearance is preferred.

About the Company

Node.Digital

Develops AI-driven digital solutions for missions

Node.Digital builds digital solutions using AI automation and machine learning to help clients achieve their missions. Its approach centers on designing and deploying AI-powered software that automates processes, analyzes data, and supports decision-making for complex, mission-focused problems. Unlike general software firms, Node.Digital emphasizes delivering tailored, mission-driven solutions that address each customer’s unique objectives. The company’s goal is to enable organizations to operate more effectively and achieve impactful outcomes by applying AI and ML to real-world challenges.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Herndon, VA
Founded
2017

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