Job Description

The Cash App Financial Operations Team is responsible for building and managing scalable access to the financial services ecosystem for a fast growing mobile payment app with multiple external and internal partners. Reporting to the Financial Operations Lead, the Head of Issuing is responsible for establishing and maintaining all issuing programs with ecosystem partners including networks, banks and service providers.  

By building and managing a high quality team, you will ensure our ecosystem for card issuing is robust and optimized for cost and performance, including relevant payment cost/ revenue and health metrics.  In cooperation with internal stakeholders, you will ensure Issuing is compliant with the financial ecosystem but also supports the needs of customer-facing product and operational teams.  Externally, in cooperation with the Payment Partnerships team, you will manage the relationship and operation of all enabling service providers, cultivating executive relationships and trust in Cash App.

You Will:

Lead our issuing function including:

• Ensuring a highly available issuing service, ensuring established redundancy

• Establishing and executing a multi-year strategy for issuing, including networks, service providers, platform and internal needs

• Operating a best-in-class cost and performance-driven issuing function in cooperation with internal stakeholders

• Attract and lead a high performing team, establishing the operating model, goals, and KPIs

• Partner with cross functional stakeholders (including product, legal, finance, and engineering) to define and maintain existing capabilities and execute new initiatives

Qualifications

You have:

• 15+ years of payments experience in a fast moving technology or financial services company

• 5+ years leadership experience including building out and cultivating high performing teams in a scale environment

• Deep understanding of the payment industry, including displayed experience and leadership in issuing

• Experience leading teams which use quantitative data to develop and evolve operational processes, medium term initiatives and long-term strategy 

• Strong relationship building skills with executives and technical teams & the ability to develop consensus and drive stakeholders to a decision

• Strong ability to build & leverage cross functional relationships internally and externally

• Extensive experience with commercial contracts and negotiations