IT Manager - Data and Development

DEPARTMENT

Information Technology

SALARY

$129,581.00 - $161,976.00

JOB SUMMARY

Under general supervision, the IT Supervisor – Data and Development provide leadership, strategic oversight, and technical expertise for the organization’s Enterprise GIS, data management, web, and application development functions. This position supervises GIS, Data, and Web teams; oversees the operation and enhancement of critical business systems and software applications; and collaborates with stakeholders to deliver effective technology solutions. The role supports organizational goals by promoting operational efficiency, innovation, system reliability, and continuous improvement.

ESSENTIAL JOB FUNCTIONS

• Directly supervises Data Administration, Web, and GIS teams by communicating expectations, assigning and prioritizing work, reviewing performance, and ensuring adherence to policies and procedures.
• Conducts performance evaluations and makes hiring, termination, and disciplinary recommendations or decisions.
• Identifies staff development and training needs and ensures appropriate training is completed.
• Monitors and evaluates the effectiveness, efficiency, and quality of assigned programs and services, and leads continuous improvement efforts.
• Analyzes organizational and technical needs, including requests for new applications or system enhancements, and collaborates with staff to design, develop, and implement solutions.
• Develops and enforces standards, procedures, and best practices for system development and operations to ensure stability and improved functionality.
• Communicates project status, technical issues, and system-related information to stakeholders through clear oral and written updates.
• Researches and evaluates emerging technologies to support strategic planning, system improvements, and procurement decisions.
• Reviews and approves technical designs and solution architectures.
• Collaborates with leadership to assess short- and long-term technology needs and align solutions with organizational strategy.

OTHER JOB FUNCTIONS

• Participates in committees, professional associations, and industry groups related to assigned responsibilities.
• Assists with the preparation, administration, and monitoring of division budgets related to assigned systems and programs.
• Leads and supports the development and delivery of software application training programs and user education initiatives.
• Reviews and approves end-user training materials and documentation for accuracy, completeness, and usability.
• On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities Required

• Knowledge of IT Service Management (ITSM) frameworks and best practices.
• Knowledge of data security standards, system/application vulnerabilities, and compliance requirements, including PCI, PHI, PII, and CJIS.
• Knowledge of process improvement methodologies and emerging technology trends.
• Knowledge of GIS technologies, database management systems, data integration/reporting tools, and web development practices.
• Extensive knowledge of software and application lifecycle management, including design, development, testing, implementation, maintenance, enhancement, documentation, and decommissioning.
• Skill in leadership, supervision, strategic planning, communication, and stakeholder engagement.
• Skill in organization, time management, facilitation, coordination, and prioritization of multiple projects and initiatives.
• Skill in project planning, resource allocation, prioritization, and workload management to meet operational and project deadlines.
• Ability to foster a collaborative, accountable, and high-performance work environment.
• Ability to build and maintain effective working relationships with internal teams, vendors, business partners, and stakeholders.
• Ability to establish program goals and align objectives with organizational strategy.
• Ability to build and maintain effective working relationships across all organizational levels and influence diverse stakeholders.
• Ability to supervise, coach, motivate, and evaluate staff to achieve objectives and maintain accountability.
• Ability to analyze complex issues, make sound decisions, and resolve problems effectively and professionally.
• Ability to communicate clearly and effectively with technical and non-technical audiences, both verbally and in writing.
• Ability to prepare, review, and analyze reports, correspondence, and other documentation with attention to detail.
• Ability to quickly learn new technologies and adapt to changing business needs.
• Ability to manage confidential information with discretion and professionalism.
• Ability to work independently, think critically and logically, and maintain composure in difficult or high-pressure situations.
• Ability to work irregular hours, including evenings and weekends.

Qualifying Education and Experience

• Bachelor’s degree in Computer Science, Management Information Systems, Business Administrator, Geographic Information Systems, or related field.
• Minimum of 5 years of technical experience.
• Or an equivalent combination of education and experience.

PREFERRED QUALIFICATIONS

Preferred Education and Experience

• Extensive experience in one of the three IT fields with a working knowledge of the other two:
  • GIS
  • Database Management, Reporting, and Analytics
  • Artificial Intelligence
    

Employment Screenings Required

• Criminal Background Check
• CJIS Background Check

City of Arlington is an Equal Opportunity Employer.