Full-Time
IT Operations Analyst
Confirmed live in the last 24 hours
Gopuff
1,001-5,000 employees
Digital delivery service for convenience items
Entry, Junior
London, UK
Hybrid position requires in-office presence.
- Bachelor's Degree in Technical Discipline
- industry certifications such as A+, Network +, Cisco CCNE/CCNA, or equivalent
- Knowledge of Windows, Mac, iOS, and Android
- Experience documenting resolutions for entry to the Knowledge Base
- Experience with Identity Management Concepts (G Suite, Azure Active Directory, Okta)
- Familiarity with Cloud Environments (Azure, AWS, Meraki)
- Experience with Incident Management Platforms (ServiceNow, Zendesk, Freshservice)
- Experience with POS systems (Square, NCR Emerald) is a plus
- Knowledge of core networking concepts (TCP/IP, SDWAN, VPN)
- Experience with Software Project Management Platforms (JIRA, Asana)
- Familiarity with Software Engineering Tools (Github, Postman, Visual Studio Code)
- Exposure to Software Engineering Concepts (APIs, Function Apps)
- Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
- Ability to learn and pick up concepts quickly
- Detailed-oriented, aware of secondary effects resulting from changes
- Experience working both independently or as part of a project group
- Confidence in making wise decisions on your own within generally defined parameters
- Adeptness in investigating problems outside your own knowledge area
- Strong organizational and analytical skills; oral and written communication skills
- Must possess a positive and professional attitude
- Experience working with virtual/remote staff members
- Customer service-oriented focus
- Provide a high level of support and customer service to staff for gopuff’s UK headquarters as well as support the gopuff/Bevmo platforms for UK and US operations
- Effectively prioritize multiple support requests in a fast-paced environment
- Troubleshoot and resolve remote hardware, software, and network issues
- Identify, triage, and escalate incidents impacting Gopuff & BevMo systems
- Work within Gopuff’s existing MDM, productivity, proprietary, and off-the-shelf software systems to assign and troubleshoot roles, applications, and configurations
- Ensure that security and other standards are applied across corporate assets
- Comply with business and disaster recovery runbooks
- Create and maintain accurate documentation
- Work with various internal departments to collect relevant information and/or assist in the resolution of technical problems
- Work with 3rd party vendors to troubleshoot issues
- Assist other IT teams, as time permits, on more complex projects
GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. GoPuff generates revenue through product sales and delivery fees, and it often provides promotional deals to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.
Company Stage
N/A
Total Funding
$4.8B
Headquarters
Philadelphia, Pennsylvania
Founded
2013
6 month growth
↓ -4%1 year growth
↓ -4%2 year growth
↓ -2%
Simplify's Take
What believers are saying
- Gopuff's largest-ever national brand campaign, 'Bring The Magic,' aims to significantly boost brand awareness and customer engagement.
- The expansion of private label products under the Basically brand can lead to higher profit margins and customer loyalty.
- Partnerships with popular brands like ZOA Energy and Safety Shot can attract a broader customer base and drive sales.
What critics are saying
- The competitive landscape of the digital delivery service market is intense, with major players like Grubhub expanding their grocery offerings.
- Economic uncertainty and a growing preference for debit and cash purchases among low-income consumers could impact Gopuff's revenue.
What makes Gopuff unique
- Gopuff's vertically integrated business model ensures consistently fast delivery, setting it apart from competitors who rely on third-party logistics.
- The company's wide product range, including snacks, beverages, and alcohol, offers a one-stop-shop convenience that many competitors lack.
- Strategic partnerships with high-profile brands and celebrities, such as Tom Brady and ZOA Energy, enhance Gopuff's brand visibility and appeal.
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Benefits
Comprehensive medical, dental, and vision insurance
Optional FSAs and HSA plans
401(k)
Commuter benefits
Supplemental employee, spouse and child life insurance to all eligible employees
Gopuff employee discount
Career growth opportunities
Internal rewards programs
Annual performance appraisal and bonus