Broker Account Manager

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first.We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

This is a field-remote position in Charlotte, NC.

The Broker Account Manager is responsible for the sales and growth of the broker channel and reports to the Vice President of Sales. The Broker Account Manager oversees all channel activity including sales production, recruitment, training and sales strategy to grow the channel while maintaining a favorable acquisition cost for the company.

GENERAL DUTIES/RESPONSIBILITIES (MAY INCLUDE BUT ARE NOT LIMITED TO):
In overseeing the broker channel, the Broker Manager will: 
1.    Increases sales and meet or exceed sales expectations through existing active relationships.
2.    Builds new selling relationships in existing markets and expansion markets to grow the broker sales channel.
3.    Manages provider relationships and assign agents to partner with Medical Groups/IPA’s for growth.
4.    Oversees agent sales and product training including webinars for new agents, lock-in refresher trainings, and Open Enrollment recertification training. 
5.    Assists with broker support channels including customer service calls and email inquiries.
6.    Oversees interactions with external agents including commissions, discrepancies, enrollment kit fulfillment, certification and contracting/appointment requirements.
7.    Ensures CMS compliance with all sales, enrollment processes and events.
8.    Oversees compliance at all times to include secret shopping and ride-alongs
9.    Provides fair and objective documentation on corrective action plans and/or performance appraisals as directed by company policies and procedures.
10.    Provides effective and objective communication to keep managing relationships apprised of any updates and/or changes within department, CMS guidelines, company policies and procedures while keeping strong morale intact.
11.    Attends all mandatory management administrative, educational and/or training courses.
12.    Other duties as assigned
 

Job Requirements:

Experience:

• Required: Minimum of 2 years of general sales / marketing strategy experience.

• Preferred: Medicare knowledge and/or health insurance background preferred.

Education:

• Required: High School Diploma or GED.  Bachelor's degree or four years additional experience in lieu of education.

• Preferred: MBA

Training:

• Required:

• Preferred:

Specialized Skills:

• Required:

• Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors;
• Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
• Strong knowledge and understanding of the CMS Marketing Guidelines
• Must have reliable means of transportation to get to all sales activities and appointments.
• Extremely organized, detail driven and a self-starter.
• An innovator and effective leader with the ability to motivate direct team, community affiliates and provider relationships.
• Excellent public speaking and presentation skills.
• Mathematical Skills:  Ability to perform mathematical calculations and calculate simple statistics correctly
• Reasoning Skills:  Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution.
• Problem-Solving Skills:  Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
• Report Analysis Skills:  Comprehend and analyze statistical reports.

Licensure:

• Required: None

• Preferred: Current and active life insurance license within respective selling state

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range: $49,486.00 - $74,228.00

Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].