F&B Guest Experience Host - Chinese Speaker

Job Description

• Review the reservation book and prepare for each meal period; ensure menus are clean and in excellent condition
• Answer phones promptly and courteously within three rings; provide accurate information about menus, pricing, and daily specials
• Take reservations accurately, collecting all necessary details (date, time, party size, name, special occasions, dietary requirements) and enter directly into the reservation system
• Notify supervisors of large parties (6+) and any special requests or occasions
• Distribute reservations equitably among servers with all relevant information, including birthdays, anniversaries, and special requests
• Maintain comprehensive knowledge of all food and beverage menus, including ingredients, preparation methods, pricing, and daily specials
• Greet guests warmly at the entrance, introduce yourself, and escort them to their tables with professionalism
• Seat guests courteously, present menus, introduce their server, and ensure their comfort
• Engage with departing guests to gather feedback on their experience and bid them farewell
• Address guest inquiries accurately and escalate complaints to management immediately
• Maintain hostess station presence at all times and assist team members during busy service periods
• Relay staff absence or tardiness notifications to supervisors
• Record all messages and communications on appropriate documentation; maintain confidentiality of personal information

Qualifications

• Secondary school education or equivalent qualification
• Fluent in English and Mandarin (written and spoken)
• Minimum 2 years' experience in a similar hospitality role
• Food & Beverage certification (preferred)
• Experience in the Maldives is an advantage

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS