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Teleperformance

Outsourced customer experience management services

Dutch Trainer

Corporate & Technical Training +1Posted on Nov 5
Full-timeCape Town, South AfricaNo salary listedIn-person

About the Job

Requirements

  • Matric or equivalent is essential.
  • A training certificate or diploma is advantageous.
  • Previous training and content development experience is advantageous.
  • Demonstrated ability to drive and monitor competency rates in learning and development.
  • Ability to communicate effectively in Dutch, with strong verbal and written skills, to support training and development initiatives.
  • Ability to take training material and deliver it in a positive, engaging, and impactful manner.
  • Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions.
  • Active listening to team members' emotional needs, striving to understand them and acting appropriately to build positive relationships.
  • Taking initiative, managing risks, and driving innovation.
  • Clear, persuasive, and empathetic communication.
  • Interpersonal skills for teamwork and building strong professional relationships.
  • Receptiveness to different perspectives.
  • Problem-solving ability, including analyzing issues, identifying causes, and determining effective solutions.
  • Solution orientation focused on positive, action-focused responses to obstacles.
  • Achievement-oriented approach focused on efficiency and effectiveness.
  • Critical thinking to analyze situations, overcome obstacles, and achieve results.

Responsibilities

  • Teach non-Dutch speakers and facilitate cultural knowledge sharing.
  • Design and develop pre-training and post-training activities.
  • Apply basic service knowledge and advanced training skills to develop and design effective, engaging, and innovative learning solutions for new hires and seasoned employees across a variety of topics, using standard course templates and checklists.
  • Develop evaluation materials for administration at the conclusion of a module or program.
  • Develop and follow a project plan for each course, influence task owners to meet target dates, and communicate with the manager and other stakeholders when target dates will not be met.
  • Stay abreast of and apply trends, innovations, and best practices in the learning industry, and share them with the team as appropriate.
  • Be accountable for attaining training objectives.
  • Lead ad hoc projects as assigned.
  • Engage stakeholders across projects to identify training needs required to improve overall performance metrics.

Desired Qualifications

  • At least one year of education or training experience is preferred.
  • Experience in curriculum design is preferred.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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