Innovetive Petcare

Operational support for veterinary practices

Veterinary Client Services Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Part-timeCookeville, TN, USA$14 - $17 /hrIn-person

About the Job

Requirements

Be friendly, approachable, dependable, responsible, compassionate, and detail-oriented.
Maintain accuracy while multitasking and remain comfortable in a fast-paced environment with changing priorities.
Communicate professionally with clients and coworkers and remain calm when interacting with upset, worried, or emotional clients.
Be comfortable using computers and learning veterinary practice management software.
Be willing to learn, contribute where needed, and provide additional coverage for vacations, illness, and seasonal staffing needs.

Responsibilities

Welcome clients and their pets warmly and professionally, and provide customer service in person and over the phone.
Answer incoming calls, respond to client questions, and direct calls to the appropriate team member.
Schedule, confirm, reschedule, and cancel veterinary appointments.
Check clients and patients in and out accurately and efficiently.
Collect payments and process cash, credit card, and other forms of payment accurately.
Explain invoices, payment options, and available services to clients.
Maintain accurate client and patient information in the veterinary practice management system.
Prepare and maintain medical records and other necessary documentation.
Communicate with veterinarians, veterinary technicians, assistants, and other hospital team members.
Coordinate client flow and help minimize wait times.
Keep the reception area clean, organized, and welcoming.
Provide clients with updates and address concerns professionally.
Maintain confidentiality and handle sensitive client and patient information appropriately.
Provide compassionate support to clients during difficult or emotional situations.
Assist with general administrative and front-desk duties as needed.
Work collaboratively with the veterinary team to provide a positive client and patient experience.
Work two full weekdays per week and at least two Saturdays per month; work every Saturday from May through September.
Periodically provide additional coverage for employee vacations, illness, or other staffing needs.

Desired Qualifications

Previous experience in a veterinary hospital or animal clinic, veterinary reception or client service, a medical or dental office, healthcare customer service, hospitality or retail customer service, appointment scheduling, or front-desk administration. Veterinary experience is preferred but not required.

Flatt Veterinary Clinic | Cookeville, TN

Make a Difference for Pets and the People Who Love Them

Flatt Veterinary Clinic is looking for a friendly, dependable, and compassionate Part-Time Client Service Representative (CSR) to join our team in Cookeville, Tennessee!

Our Client Service Representatives are often the first and last person a client interacts with during their visit, making this role an important part of creating a positive experience for both pets and their families. We're looking for someone who enjoys helping people, loves animals, communicates well, and can stay organized in a busy veterinary clinic.

If you're an experienced veterinary receptionist, client service representative, medical receptionist, or simply someone with excellent people skills who would love to work in veterinary medicine, we'd love to hear from you!

Pay: $14–$17 per hour, depending on experience.

Schedule

This is a part-time position with a consistent weekday and Saturday schedule.

Work two full weekdays per week
Work a minimum of two Saturdays per month
Every Saturday from May through September is required
Additional hours may be available and are required periodically to provide coverage for employee vacations, illness, or other staffing needs
Seasonal flexibility and willingness to pick up additional shifts is strongly preferred

This position is ideal for someone who wants a regular part-time schedule but is also dependable and flexible when additional coverage is needed.

As a Client Service Representative, you'll help keep the front desk and client experience running smoothly. Responsibilities may include:

Welcome clients and their pets with a warm, friendly, and professional attitude.
Provide exceptional customer service in person and over the phone.
Answer incoming calls, respond to client questions, and direct calls to the appropriate team member.
Schedule, confirm, reschedule, and cancel veterinary appointments.
Check clients and patients in and out of the clinic accurately and efficiently.
Collect payments and accurately process cash, credit card, and other forms of payment.
Explain invoices, payment options, and available services to clients.
Maintain accurate client and patient information in the veterinary practice management system.
Prepare and maintain medical records and other necessary documentation.
Communicate effectively with veterinarians, veterinary technicians, assistants, and other members of the hospital team.
Help coordinate client flow and minimize wait times.
Keep the reception area clean, organized, and welcoming.
Communicate updates to clients and help address concerns professionally.
Maintain confidentiality and handle sensitive client and patient information appropriately.
Provide compassionate support to clients during difficult or emotional situations.
Assist with general administrative and front-desk duties as needed.
Work as part of a collaborative veterinary team to provide an exceptional client and patient experience.

The ideal candidate is:

Friendly and approachable with a genuine desire to help people.
Dependable and responsible and follows through on commitments.
Compassionate toward both pets and their families.
Detail-oriented and able to maintain accuracy while multitasking.
Comfortable in a fast-paced environment where priorities can change throughout the day.
A strong communicator who can interact professionally with clients and coworkers.
A team player who enjoys working collaboratively.
Comfortable with computers and learning veterinary practice management software.
Able to remain calm and professional when working with upset, worried, or emotional clients.
Willing to learn and contribute wherever needed to support the clinic.
Flexible and willing to provide additional coverage for vacations, illness, and seasonal staffing needs.

Preferred Experience

Previous experience in one or more of the following is a plus:

Veterinary hospital or animal clinic
Veterinary receptionist or client service
Medical or dental office
Healthcare customer service
Hospitality or retail customer service
Appointment scheduling or front-desk administration

Veterinary experience is preferred but not required for the right candidate. We value a positive attitude, strong work ethic, compassion, and a commitment to excellent client service.

About the Company

Innovetive Petcare

Operational support for veterinary practices

Innovetive Petcare partners with veterinary practices to support their growth and professional development. It handles day-to-day business operations so veterinary teams can focus on delivering high-quality medical care to pets and owners. The company works by forming partnerships with practices, providing operational support, education, and staff development, and earning revenue from these partnerships and services offered. What sets Innovetive Petcare apart is its emphasis on local, community-focused relationships and ongoing professional development and workplace culture, rather than just services. The company’s goal is to help veterinary practices grow sustainably while improving patient care and creating fulfilling workplaces.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2014

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