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Cipriani

Family-owned luxury hospitality group operating venues

Head Waiter

Dining, Bar & Counter ServicePosted on Nov 10
Full-timeMilan, Metropolitan City of Milan, Italy€28k /yrIn-person

About the Job

Requirements

  • Native-level Italian language knowledge is required.
  • At least 3 years of experience in the same role in luxury hotels and/or restaurants is required.
  • Strong aptitude for working in a team is required.
  • A commitment to excellent customer service and improving guest experience through knowledge, empathy, and attention to detail is required.
  • Motivation, flexibility, and willingness to learn and improve are required.
  • Excellent knowledge of English is required.
  • Availability to work shifts, including split shifts, evenings, and weekends, is required.

Responsibilities

  • Provide friendly, courteous, and efficient service to all guests.
  • Take orders and serve food and beverages to customers promptly, enthusiastically, and professionally.
  • Lead the assigned service section in managing service.
  • Listen and respond to questions using a positive, clear voice and professional body language.
  • Maintain thorough knowledge of the menu and suggest dishes based on guest preferences.
  • Keep the dining room clean and orderly.
  • Anticipate and meet guest needs before requests are made.
  • Clean tables and/or counters after customers finish dining.
  • Assess guest satisfaction, handle any problems that arise, and inform a manager or supervisor about the problem and its resolution.

Desired Qualifications

  • Experience in the same role abroad is preferred.

About the Company

Cipriani

Family-owned luxury hospitality group operating venues

Cipriani runs luxury hospitality and lifestyle venues rooted in the Venetian bar Harry’s Bar’s legacy. The business operates high-end restaurants, event spaces, clubs, and the Casa Cipriani members’ club, plus luxury residences, with revenue coming from dining, events, memberships, and related services. Its product mix blends bar and dining experiences with exclusive membership access and real estate concepts, delivered through iconic locations such as Harry’s Bar and Casa Cipriani properties worldwide. The company differentiates itself by a four-generation family heritage, a philosophy of “luxury in simplicity,” and a growth strategy that combines renowned hospitality venues with recurring revenue streams from clubs and residence concepts, supported by strategic financing partnerships. Its goal is to expand globally with signature, repeatable hospitality concepts (clubs and luxury residences) while maintaining family ownership and leveraging financial partnerships to fuel growth.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$190M
Headquarters
New York City, New York
Founded
1931

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