Social & Community ServicesCase Management & Advocacy
About the job
Requirements
A bachelor's degree in human services or a related field, or commensurate experience.
At least 2 years of case management, direct services, or other related experience.
Strong written and oral communication skills.
Ability to prioritize competing priorities and make sound judgments.
Ability to complete tasks while navigating frequent interruptions.
Ability to deliver creative, resourceful solutions to unique challenges.
Strong organizational and time-management skills.
Valid driver's license and reliable transportation.
Ability to drive a 15-passenger van.
Willingness to work evenings and weekends when needed.
Annual tuberculosis test.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.
Responsibilities
Conduct initial, person-centered assessments to identify client strengths, existing resources, challenges, goals, and referrals needed to support housing stability.
Develop individualized housing service plans with short-term and long-term goals, and review and update the plans monthly.
Use a strengths-based approach to assess physical health, mental health, social needs, education, life skills, and employment readiness.
Assist clients in securing referrals to mainstream community services, including housing, employment, healthcare, childcare, and benefits.
Coordinate delivery of third-party services such as emergency food assistance, furniture resources, employment and training programs, mental health counseling, and substance use treatment.
Support clients experiencing crises, implement emergency procedures, and provide coping and de-escalation skills.
Facilitate social and community integration by helping participants identify community programs, build connections, and overcome barriers to participation.
Develop and support financial budgets with clients, provide money-management education, and ensure timely payment of rent and utilities.
Empower and guide clients as they progress toward self-sufficiency and housing stability.
Maintain complete and accurate client records in accordance with agency and best-practice standards.
Document all client interactions in client files and HMIS, and complete quarterly reviews and annual reassessments.
Maintain timely, thorough case notes and housing stability plans with appropriate supervisory oversight.
Participate in case-management meetings, staff meetings, and required training.
Collaborate as part of a multidisciplinary team within Shelter House and with partner agencies, including the Community Services Board.
Share relevant client information with appropriate staff in a timely manner to ensure continuity of care.
Ensure compliance with all agency policies and contracts.
Use Microsoft Office Suite for communication and documentation.
Safely operate Shelter House vehicles to transport clients as needed.
Demonstrate Shelter House's core values of inclusivity, collaboration, accountability, respect, and empowerment.
Perform other duties as assigned.
Desired Qualifications
Fluency in a language other than English, such as Spanish, Farsi, Arabic, or Amharic.
Experience providing services to clients experiencing homelessness or mental health or substance abuse issues.
Experience using the Homeless Management Information System (HMIS).
Diversion First Case Manager
Shelter House · Alexandria, United States (Hybrid) · Full-time · Posted 2026-09-28
Salary: USD 52,000–56,000
Workplace: hybrid
Department: Mondloch House
Description
Title: Diversion First Case Manager
Reports to: Assistant Director of Programs
Salary: $52K-$56K
FLSA Status: Exempt
About Us:
Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 4,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)
About the Role:
The Diversion Case Manager will support a caseload of 18–19 households within the Diversion First Permanent Supportive Housing program. This program serves individuals who are unstably housed, currently involved in the criminal justice system, or have exited the system within the past six months and lack stable housing or a viable housing plan. The Case Manager will deliver person-centered, strengths-based case management services grounded in best practices such as trauma-informed care, Housing First and harm reduction. The focus is on supporting program participants in obtaining and maintaining long-term housing stability. The Case Manager will collaborate closely with the Community Services Board (CSB) and other vendors providing additional support services.
How you will contribute:
Duties and Responsibilities:
* Conduct initial, person-centered assessments to identify client strengths, existing resources, challenges, goals, and the referrals needed to support housing stability.
• Develop individualized housing service plans with both short-term and long-term goals; review and update these plans monthly.
• Use a strengths-based approach to assess physical health, mental health, social needs, education, life skills, and employment readiness.
• Assist clients in securing referrals to mainstream community services, including housing, employment, healthcare, childcare, and benefits.
• Coordinate delivery of third-party services such as emergency food assistance, furniture resources, employment and training programs, mental health counseling, and substance use treatment.
• Support clients experiencing crises, implement emergency procedures, and provide coping and de-escalation skills.
• Facilitate social and community integration by helping participants identify community programs, build connections, and overcome barriers to participation.
• Develop and support financial budgets with clients and provide money management education; ensure timely payment of rent and utilities.
• Empower and guide clients as they progress toward self-sufficiency and housing stability.
• Maintain complete and accurate client records in accordance with agency and best practice standards.
• Document all client interactions in client files and HMIS, and complete quarterly reviews and annual reassessments.
• Maintain timely, thorough case notes and housing stability plans with appropriate supervisory oversight.
• Participate in case management meetings, staff meetings, and required trainings.
• Collaborate as part of a multidisciplinary team within Shelter House and with partner agencies, including the Community Services Board.
• Share relevant client information with appropriate staff in a timely manner to ensure continuity of care.
• Ensure compliance with all agency policies and contracts.
• Utilize Microsoft Office Suite effectively for communication and documentation.
• Safely operate Shelter House vehicles to transport clients as needed.
• Demonstrate Shelter House core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Perform other duties as assigned.
About You:
Required:
A bachelor's degree in human services/ related field or commensurate experience
2+ years of case management/ direct services/other related experience
Strong written and oral communication skills
Ability to prioritize competing priorities and make sound judgements
Ability to complete tasks while navigating frequent interruptions
Ability to deliver creative, resourceful solutions to unique challenges
Strong organizational and time management skills
Valid Driver’s License and reliable transportation
Ability to Drive a 15-passenger van
Willingness to work evenings and weekends when needed
Preferred:
Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic)
Experience with providing services to clients experiencing homelessness, mental health, or substance abuse issues
Experience utilizing the Homeless Management Information System (HMIS)
Physical Requirements:
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
Benefits:
Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
Two Semi-Annual Team Building Events
Equal Employment Opportunity:
Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.
Drug and Alcohol-Free Workplace Policy:
Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.