Full-Time

Customer Support

Updated on 6/13/2024

Jane Software

Jane Software

201-500 employees

All-in-one health practice management platform


Entry

Remote in Canada

Requirements
  • Experience in a fast-paced, customer-facing/online-facing role
  • Prior experience with CRM tools and other customer support software
  • Experience in a fast-paced, high-intensity, online-facing environment
  • Demonstrated improver mindset (critical thinking)
  • Tech-savvy and eager to find efficient workflows
  • Ambitious to understand the 'why' behind things
  • Proven ability to handle setbacks and challenges
  • Self-starter with curiosity and drive
  • Passionate about growing and thriving in the support role
Responsibilities
  • Assisting customers through multiple live channels
  • Troubleshooting and investigating customer questions
  • Ensuring customer retention and satisfaction
  • Leading interactions with empathy and curiosity
  • Conducting live demos and onboarding calls

At Jane App, professionals in the health and wellness industry can benefit from a holistic practice management solution that streamlines operations from online booking to billing. This comprehensive platform supports a range of functionalities, including secure telehealth services, customizable documentation, and integrated payment processing, which collectively enhance practice efficiency and client satisfaction. The collaborative environment and commitment to up-to-date, accessible technologies make it an excellent workplace for those looking to impact healthcare delivery positively.

Company Stage

N/A

Total Funding

$2.1M

Headquarters

North Vancouver, Canada

Founded

2012

Growth & Insights
Headcount

6 month growth

15%

1 year growth

30%

2 year growth

86%