Food and Beverage Supervisor - Floor

Job Description

• Support opening/closing operations and ensure outlet setup meets standards.
• Supervise junior team members and casual staff, ensuring tasks are completed properly and on time.
• Manage restaurant reservations, cancellations, and daily confirmations.
• Take guest F&B orders and provide service according to hotel standards.
• Ensure food safety, hygiene, and HACCP procedures are followed.
• Upsell and cross-sell F&B products and other dining outlets to maximize revenue.
• Provide personalized guest service by remembering guest preferences where possible.
• Handle guest complaints and feedback professionally and report issues to management.
• Manage assigned workstation/outlet operations and assist other F&B outlets during peak periods.
• Handle F&B supply requisitions and verify stock received.
• Maintain knowledge of F&B products, preparation, outlets, and hotel services.
• Follow fire/life safety procedures, attend briefings and training, and maintain punctuality, grooming, uniform, and hygiene standards.
• Perform other reasonable duties assigned by management.

Qualifications

• Minimum 1 year of relevant experience in a similar capacity in 3 or 4-star hotel
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Additional Information