Sutherland

Global BPO providing customer lifecycle management

Associate / Senior Associate

Customer SupportConfirmed live in the last 24 hours

Full-timeKochi, Kerala, IndiaNo salary listed

About the Job

Requirements

Applicants must be full-time undergraduate or postgraduate graduates in Arts, Science, Commerce, Engineering, Pharmacy, MBA, or MCA; 2025 graduates may apply.
Candidates must have excellent verbal and written English language skills.
Candidates must have good analytical and typing skills.
Candidates must be flexible to work shifts, including nights.
Candidates must reside within a 25 km radius of the office.

Responsibilities

Resolve customer requests and inquiries through email, chat, or social media.
Achieve contact-center statistics and service-level agreements, including contractual metrics.
Adhere to nondisclosure agreements and data security policies.
Complete upskilling and e-courses mandated by each program.
Attend coaching sessions and implement feedback.
Maintain 100% schedule adherence, avoid absenteeism, and contribute positively to reducing program shrinkage.
Deliver customer experience through calls, email, chat, or social media by applying appropriate principles to resolve issues, inquiries, or concerns.
Ensure customers' questions are answered in a timely manner and attain monthly customer satisfaction and productivity goals.

Job Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

Resolving requests/inquiries made by customers via email, chat or Social
Achieving contact center statistics and SLAs (contractual metrics)
Adhering to non-disclosure agreement & data security policies
Completing upskilling & e-courses mandated by each program
Attending coaching sessions & ensure feedback is implemented
100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage

Qualifications

Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply

Other Additional Skills required:
Excellent verbal and written English language skills.
Good analytical and typing skills.
Flexibility to work shifts including nights.
Candidates must reside within a radius of 25 Km of our office

Additional Information

Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [email protected]

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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