S

Shelly Group

Smart home devices enabling remote control.

Technical Sales Support Specialist

Full-TimeUpdated on 10/23/2026
No salary listed
Junior
Remote in Italy
Remote
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Fluency in Italian and English, both written and spoken.
  • At least 2 years of experience in customer support, technical support, sales support, or a similar customer-facing role.
  • Experience with wiring and concept diagrams for electrical connections and first-hand knowledge of the Shelly ecosystem.
  • Clear, confident, and professional communication across phone, email, chat, and support platforms.
  • Patience, curiosity, and a practical problem-solving approach to customer questions.
  • Comfort using CRM, helpdesk, or ticketing systems.
  • Effective work organization and accurate maintenance of customer information and follow-up actions.
  • Interest in technology, smart homes, and connected devices.
  • Experience in IoT, electronics, home automation, or technical products.
  • Ability to recognize commercial opportunities and support lead qualification and pre-sales activities.
  • Ability to collaborate with sales, technical, and product teams in an international environment.
Responsibilities
  • Support customers through chat, email, phone, and the company ticketing system.
  • Answer product questions and guide users through product selection, setup, configuration, and everyday use.
  • Investigate customer issues, provide practical troubleshooting, and ensure timely and accurate resolutions.
  • Support customers throughout the pre-sales and post-sales journey.
  • Identify and qualify potential business leads and share relevant opportunities with the sales team.
  • Maintain accurate records of customer conversations, technical cases, follow-up actions, and resolutions.
  • Follow up on open cases and keep customers informed until their questions are resolved.
  • Collaborate with sales, technical support, product, and other internal teams to solve complex customer cases.
  • Collect customer feedback and share useful insights to help improve products, services, and support processes.
Desired Qualifications
  • Experience with Zendesk or HubSpot.

About the company

Shelly Group provides smart home and automation devices that let people control and monitor home appliances remotely. Its product line includes smart plugs, sensors, and other modules that integrate with popular home automation platforms, enabling remote operation, power monitoring, and customization. The devices are designed to plug into existing systems and be configured to fit individual needs. Shelly differentiates itself with tools for mass configuration and pre-configured modules for assembly, targeting manufacturers and DIY enthusiasts, and by offering a premium Shelly X Portal that provides analytics, troubleshooting, and a revenue-sharing model for partners. The company’s goal is to make homes and small businesses easier to automate and optimize through flexible, scalable hardware and an ecosystem that supports seamless integration, analytics, and customization.

Company Size

201-500

Company Stage

IPO

Headquarters

Sofia, Bulgaria

Founded

2004

Get referred to Shelly Group

See people who can refer or advise you

Benefits

  • Health Insurance
  • Flexible Work Hours
  • Paid Vacation
  • Commuter Benefits
  • Performance Bonus

Growth & Insights and Company News

6 month growth

7%

1 year growth

8%

2 year growth

3%
InfraSale
Oct 5th, 2026
PTC expands AI and software capabilities with major acquisitions.

PTC expands AI and software capabilities with major acquisitions. October 4, 2026 PTC has announced the acquisition of Cognite and the £1.2 billion purchase of Shelly Group, enhancing its software and AI assets. This move signals a significant investment in technology that could impact data centers and AI infrastructure. InfraSale's audience should monitor how these acquisitions might influence market dynamics and competition in the tech sector. data centers ai infrastructure investment acquisition

New Straits Times
Sep 24th, 2026
Schneider to launch €1.2 billion takeover bid for smart device firm Shelly.

Schneider to launch €1.2 billion takeover bid for smart device firm Shelly. September 24, 2026 @ 12:12am FRANCE: France's Schneider Electric said on Thursday it intended to launch a voluntary public takeover offer for Bulgarian smart-home device maker Shelly Group for €70 per share. The all-cash offer values Shelly at about €1.2 billion (US$1.4 billion) and is expected to close by the first quarter of 2027, Schneider said in a statement. The offer price represents a 27 per cent premium to Shelly's unaffected reference price as of July 28, and is 22 per cent above its current reference price. Shelly's two founders, Dimitar Dimitrov and Svetlin Todorov, hold roughly 57 per cent of the share capital between them. Both have conditionally agreed to sell. The deal would push Schneider deeper into the connected home market, where it competes with French rival Legrand, Sweden's Plejd and Switzerland's ABB.

Finanzen.net
Sep 24th, 2026
Schneider Electric to acquire Shelly Group for $79 per share in takeover offer

Shelly Group SE has entered into an investment agreement with SE 2026 A SAS, a subsidiary of Schneider Electric SE, for a potential voluntary public takeover offer. The proposed offer price is €70.00 per share for all outstanding shares in the company. The deal is subject to a minimum acceptance threshold requiring the bidder to acquire at least 95% of Shelly Group's outstanding share capital. Completion also depends on receiving all relevant regulatory clearances. Shelly Group's Board of Directors has preliminarily indicated that a takeover offer from Schneider Electric at this price would be in the interests of the company, its shareholders, employees, and other stakeholders. No offer has yet been registered with or published following review by the Bulgarian Financial Supervision Commission.

Electrical Contracting News
Sep 9th, 2026
Shelly launches Shelly Business Manager platform.

Shelly launches Shelly Business Manager platform. * by Joe Peck September 9, 2026 Shelly Group, a provider of IoT and smart building solutions, is expanding its Software-as-a-Service (SaaS) portfolio with the launch of Shelly Business Manager, a new cloud-based platform for professional users. Designed for installers, resellers, system integrators and businesses, Shelly Business Manager enables organisations to create their own custom-branded environment for managing devices and sites, without the need for complex programming. The platform is intended to help businesses build data-driven services around energy management, building automation and device monitoring for their customers. Shelly Business Manager has been developed for organisations that need to monitor and manage devices across multiple locations from a single interface. The platform brings together information on installations, energy consumption and device status, giving users a clear overview of their operations. For example, a supermarket operator could use a central dashboard to monitor refrigeration, lighting and other technical systems across multiple stores. Abnormal consumption, device faults or other operational issues can be identified quickly, allowing teams to investigate and respond sooner. Alongside device management, Shelly Business Manager provides reporting and monitoring capabilities that allow businesses to make better use of data generated by Shelly devices and offer additional services to their customers. Pre-configured templates support faster deployment, while custom dashboards and management interfaces can be created without complex coding. Shelly Business Manager further expands Shelly Group's portfolio of software solutions for professional applications. The portfolio also includes Shelly Fleet Manager, which supports the centralised configuration, updating and management of large numbers of Shelly devices across multiple locations, and Shelly Solar Platform, which provides centralised monitoring of photovoltaic and energy systems, including energy generation, consumption and operational data. Shelly Business Manager extends this offering by enabling businesses and partners to provide their customers with a custom-branded device and site management platform. Shelly's software platforms are developed by the company's teams in Sofia, enabling close integration between Shelly hardware and software and the continuous development of new capabilities. The platforms are designed to support businesses, partners and professional users as they deploy and scale smart building, energy management and automation projects across multiple locations. Shelly will present Shelly Business Manager in a launch webinar on 8 September, including live demonstrations and practical use cases. Register for the webinar here.

Electrical Contracting News
Sep 4th, 2026
Shelly announces major Matter update and new heating and security devices.

Shelly announces major Matter update and new heating and security devices. * by Joe Peck September 4, 2026 Shelly has announced a major Matter update for its Wall Display family and new additions to its BLU range, which are to be unveiled at IFA 2026. A free update will turn compatible Shelly Wall Displays into both Matter controllers and Matter devices, allowing supported smart home products from different manufacturers to be brought together on the same screen without needing a separate Matter hub or bridge. Shelly is also introducing an updated BLU TRV smart radiator thermostat for more flexible room-by-room heating, alongside two new door and window sensors. The Shelly BLU Door Window Mini ZB is designed for narrow frames and tighter spaces, while the Shelly BLU Door Window Outdoor ZB brings connected monitoring to garden gates, sheds and other outbuildings. Together, the updates continue Shelly's approach to an open smart home, giving households more choice over the products and platforms they use rather than requiring everything to come from one manufacturer. A major free Matter update is coming to the Shelly Wall Display family, turning compatible models into both a Matter controller and a Matter device at the same time. As a Matter controller, the Wall Display can add and control supported Matter devices from other manufacturers, including lights, blinds and shades, thermostats, fans, plugs and sensors. These devices appear as tiles alongside existing Shelly products on the Wall Display home screen, creating one place to control devices from different brands without the need to switch between separate menus or apps. Supported Matter devices can be added directly to the Wall Display without requiring a separate Matter hub or bridge. They can also become part of Shelly's local scenes, automations and scripting, with control and automation running locally on the panel. This means, for example, that a Matter-compatible light or sensor from another manufacturer can be incorporated into an automation in much the same way as a Shelly device. The interoperability also works in the other direction. The update enables the Wall Display itself to become a Matter device, meaning compatible functions can be added to platforms including Apple Home, Google Home, Amazon Alexa, SmartThings and Home Assistant. Depending on the Wall Display configuration, its relays, dimming and thermostat functionality can therefore become available through the smart home ecosystem a household already uses. A Wall Display can belong to multiple Matter ecosystems at the same time, so adding it to one does not mean choosing that platform exclusively. The result is two-way interoperability: products from other Matter brands can be brought into the Shelly environment, while Shelly Wall Display functionality can be made available to other Matter ecosystems. "A wall panel should be the place the home comes together, not one more device waiting for a hub to tell it what to do," says Dimitar Dimitrov, CEO of Shelly. "Making the Wall Display a Matter controller and a Matter device at the same time means it can bring every brand in the house onto one screen and still hand its own relays, dimmer and thermostat to whatever ecosystem the household already lives in. You stop choosing sides." The Matter functionality will arrive as a free over-the-air update with firmware 2.8.0, with full Matter controller and device functionality available for Wall Display X1i, X2i, XL, U1, S1, S2 and XT. First-generation Wall Display and Wall Display X2 models will also be able to control Matter devices shared from a newer compatible Wall Display, extending some of the benefits to earlier hardware. Thread-based Matter devices will continue to require a Thread Border Router. Shelly is also updating its BLU TRV smart radiator thermostat, with a new motor providing quieter valve movement alongside battery life of up to two years. Designed to provide individual temperature control in different rooms, the updated BLU TRV also introduces a new gateway function that removes the need for a separate dedicated gateway in compatible setups. Instead, a compatible Shelly Wi-Fi device from the Plus generation onwards can act as the gateway when integrated into Shelly Cloud, while Shelly Gateway Gen3 remains an option for cloud and local control. Supporting both Bluetooth and Zigbee, the updated BLU TRV provides more flexibility over how connected heating fits into the rest of the smart home, while room-by-room temperature control allows heating to be tailored more closely to how different spaces are being used. Also coming soon is Shelly BLU Door Window Mini ZB, a compact sensor created for narrow frames and other spaces where a standard door or window sensor may be too bulky. The sensor can detect when a fitted door or window is opened or closed, allowing that information to be used within the connected home for monitoring or automation. As part of Shelly's BLU ZB family, it combines Bluetooth and Zigbee connectivity, providing more choice over how it fits into an existing setup. The new Shelly BLU Door Window Outdoor ZB takes the same concept beyond the main home. With IP55 protection, the sensor is designed for outdoor applications including garden gates, sheds and other outbuildings, extending connected monitoring to areas that have traditionally sat outside the smart home. Like the Mini, the Outdoor ZB supports both Bluetooth and Zigbee and can make events such as a gate or shed door opening part of wider home automations. The latest announcements reflect Shelly's wider approach to creating a smart home ecosystem that can grow and adapt rather than requiring every device to come from the same brand. The new Wall Display Matter capabilities are a significant step in that direction, allowing supported Matter devices from different manufacturers to sit alongside Shelly devices on the same display while simultaneously making the Wall Display itself available to other Matter ecosystems. Alongside this, the expanding BLU ZB family combines Bluetooth and Zigbee to provide further choice over how sensors and controls connect around the home. Whether the priority is controlling heating room by room, monitoring a garden gate or shed, fitting a sensor to an awkward window frame or bringing products from different brands together in one place, the focus is on allowing the smart home to develop around the needs of the household rather than the limitations of a single ecosystem.