ASCO Equipment

Sells and rents construction, agricultural equipment

Service Support Analyst

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeLubbock, TX, USANo salary listed

About the Job

Requirements

Ability to work in a fast-paced, high-volume dealership.
Attention to detail, time management, and teamwork skills.
Customer service and communication skills.
Proficiency with computers, G-Suite, and other service programs.
Dedication to workplace safety and accountability.

Responsibilities

Take ownership of the customer experience.
Understand the service laptop program.
Install and operate programs.
Keep programs up to date.
Track laptops and software.
Communicate with customers, technicians, and the service manager.
Provide status updates on work orders, troubleshooting, technician progress, and general questions.
Perform other administrative duties as needed.
Travel regionally to designated stores in the assigned region.

Service Support Analyst

ASCO Equipment · Lubbock, United States · — · Posted 2026-10-23

Workplace: on_site

Department: Service

Description

ASCO Equipment has a career opportunity for a Service Support Analyst in Lubbock, Texas. Experience with computers and manufacture softwares will be vital to success. Service Support Analyst will directly engage with the service department and service technicians. The service analyst will mainly be working with the computer systems for all lines of equipment ASCO represents as well as a service IT person. This job will be regional and traveling to designated stores in the assigned region.

RESPONSIBILITIES:

Positively take ownership of customer experience
Service laptop program understanding
Install and operate programs
Keep programs up to date
Track laptops
Track software
Clearly and effectively communicate to customers, technicians and service manager
Provide status updates on: work orders, troubleshooting, technician progress & general questions
Various other administrative duties

BASIC QUALIFICATIONS:

Ability to work in a fast paced/high volume dealership
Detail oriented, time management, and teamwork skills
Excellent customer service and communication skills
Proficient computer skills, and experience with G-Suite & other service programs
A personal dedication to work safety and accountability

Apply

Apply at ASCO Equipment

About the Company

ASCO Equipment

Sells and rents construction, agricultural equipment

ASCO Equipment operates in the sale, rental, and servicing of construction, agricultural, and material handling equipment, representing top brands and providing extensive support. At ASCO Equipment, employees benefit from a knowledgeable and supportive team environment that focuses on maximizing equipment uptime—a crucial advantage in these industries. The company's commitment to maintaining a large and accessible parts inventory ensures that both the staff and customers have what they need when they need it, creating a dependable and efficient workplace.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Lubbock, Texas
Founded: 1960

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