Patient Access Coordinator

Serenity Mental Health Centers · Lehi, United States · — · Posted 2026-08-06

Workplace: on_site

Department: Admin Support

Description

Patient Access Coordinator

Location: Lehi, UT
Employment Type: Full-Time | On-Site Only

Pay: $18.50/hr

Shift work required: 4 shifts of 10 hours, Mon-Sat

Position Summary

Serenity is growing, and we're looking for a Patient Access Coordinator who is passionate about helping people and driving exceptional patient experiences. This is an ideal opportunity for someone with administrative/back desk experience to further develop their skills and improve people’s lives while doing so.

This is a role focused on optimizing provider schedules and handling communication with our patients. You’ll spend the day creating opportunities for patients to be seen sooner and helping retain patients who no longer have an appointment. In between your time scheduling, you will continue offering dedicated care to our patients by handling incoming messages and other requests so that their treatment can continue between appointments.

If you enjoy helping others, thrive in a fast-paced environment, adapt quickly to change, have an eye for detail, and the desire to overcome the roadblocks stopping people from getting the care they need, we'd love to meet you.

What You'll Own

Spend approximately 5 hours each day maximizing the time utilized on our providers’ schedules. This includes being proactive and taking the initiative to contact patients when their appointments need to be adjusted, offering sooner availability to those on a waitlist, contacting patients who no longer have a follow-up appointment scheduled, and more.
Spend approximately 4-5 hours each day handling incoming referrals from other practices and incoming requests/messages from patients through platforms like our portal and email.
Educating patients on the importance of their treatment, what resources are available, and offering solutions to continue care based on their personal needs.
Assisting patients over the phone with scheduling.

Qualifications

Strong aptitude for learning new technology and software systems.
Strong organizational skills with the ability to balance multiple workloads throughout the day while maintaining attention to detail.
Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment.
A positive attitude and self-driven motivation.
Have the desire to learn, improve, and rise above expectations.
Mental health or healthcare experience is not required—we provide comprehensive training.

What's in It for You

Competitive pay
90% employer-paid medical, dental, and vision insurance
401(k) retirement plan
10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays
Employee referral bonuses
Clear career growth opportunities into Supervisor, Clinical, and Operations roles
Ongoing development and professional coaching

*About Serenity

Serenity is a leading healthcare company delivering advanced, evidence-based treatment to patients seeking better outcomes. Our PCC Admin Agents strive to make every interaction meaningful and put patients first. They play a critical role in ensuring every patient receives an exceptional experience.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check.

Apply

Apply at Serenity Mental Health Centers

About the company

Serenity Mental Health Centers runs outpatient psychiatry clinics for people with depression, anxiety and other mental health conditions. Its psychiatrists and nurse practitioners assess symptoms and manage medications, while care teams coordinate appointments and treatment plans. Clinics also use magnetic brain stimulation, in which a device sends pulses through a coil near the head, and administer ketamine through monitored IV infusions. Patients and insurers pay for clinical visits and treatments, with coverage and out-of-pocket costs varying by service and plan. Founded in 2017, Serenity is based in Lehi, Utah, and operates clinics across several states.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Lehi, UT

Founded

2017

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Simplify's Take

What believers are saying

Psychiatrists build procedure skills: Serenity's Fairfax role includes training and certification in magnetic stimulation and ketamine care.
Insurer contracts widen access: Serenity's Orlando clinic lists Florida Blue, Tricare and Champ VA among accepted plans.
Regional expansion adds an operating team: Serenity opened its second Northern Virginia clinic in June 2026.

What critics are saying

Infusion demand depends on household budgets: Serenity's Orlando clinic says IV ketamine is primarily paid out of pocket.
Customer disputes add reputation pressure: Serenity's Phoenix BBB profile listed 17 closed complaints over three years in October 2026.
Top advertised pay depends on productivity: Serenity's Fairfax psychiatrist role combines US$300,000 guaranteed salary with uncapped incentives.

What makes Serenity Mental Health Centers unique

Access extends beyond office hours: Serenity's Orlando clinic opens 6am to 9pm weekdays and 7am to 7pm Saturdays.
Patient financing spreads costs: Serenity's Utah clinics advertise no-interest plans alongside uninsured self-pay arrangements.
Clinical support is staffed explicitly: Serenity advertises eight support staff per psychiatrist at its Jacksonville clinic.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Vacation
Paid Holidays
Employee Referral Bonus
Training Programs
Professional Certification Support
Professional Development Budget

Serenity Mental Health Centers

Patient Access Coordinator

About the job