ProFed Credit Union

Members-focused financial cooperative offering banking services

Help Desk Assistant

IT Service Desk & End User SupportConfirmed live in the last 24 hours

ContractFort Wayne, IN, USANo salary listedIn-person

About the Job

Requirements

Experience or interest in computer operations.
Ability to learn, solve problems, and maintain attention to detail.
Proficiency with personal computers and familiarity with Microsoft products, including Microsoft Office, Active Directory, and Exchange.
Ability to communicate clearly and effectively with coworkers.
Ability to prioritize help desk tickets based on their impact on users and the credit union.
Ability to work occasional off-hours or weekends.
Ability to view a terminal screen, operate a computer keyboard, perform moderate to heavy lifting, and sit or stand for prolonged periods.
Ability to travel.

Responsibilities

Provide technical support, solutions, and assistance to credit union staff.
Diagnose and resolve basic technical issues.
Manage, update, and respond to help desk tickets as skills and experience allow.
Promptly prioritize help desk tickets and assign them to appropriate staff.
Answer help desk phone calls.
Resolve user issues involving printers, personal computers, and logins, escalating issues to network staff as needed.
Create, modify, and remove user access to various systems.
Set up new user equipment as needed.
Document all work using help desk tickets, logs, and checklists.
Update procedures as needed.
Assist network staff as needed.
Alert the supervisor to tickets or issues that may impact the security of credit union systems or users.

Description

POSITION TIMEFRAME: Through the end of March 2027

POSITION SUMMARY

Primarily responsible as the first point of contact in providing technical support, solutions, and assistance to our credit union staff. Additionally responsible for providing support and assistance to the Information Technology department as needed.

QUALIFICATIONS

Requires a well-organized, flexible, and highly motivated individual with experience or interest in computer operations. Must be eager to learn and possess the ability for problem-solving with a commitment to detail. Must be PC literate and familiar with Microsoft products, including Office, Active Directory, and Exchange. Must be able to communicate clearly and effectively with co-workers and prioritize help desk tickets based on the impact to users and the credit union. Position may require some off-hours or weekend hours.

PHYSICAL REQUIREMENTS

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. Must be able to perform moderate to heavy lifting. Must be able to sit and stand for prolonged periods. Ability to travel is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide technical support, solutions, and assistance to credit union staff
Diagnose and resolve basic technical issues
Manage, update, and respond to Help Desk tickets as skills and experience allow
Ensure that help desk tickets are promptly prioritized and assigned to appropriate staff
Answer Help Desk phone calls
Resolve user issues with printers/PCs/logins; escalate as needed to Network Staff
Create, modify, and remove user access to various systems
Setup new user equipment as needed
Document all work utilizing help desk tickets, logs, and checklists
Update procedures as needed
Assist network staff as needed
Alert supervisor to any ticket or issue that may impact the security of any credit union systems or users
Additional duties as assigned

ProFed is an EEO employer – M/F/Vets/Disabled

About the Company

ProFed Credit Union

Members-focused financial cooperative offering banking services

ProFed Credit Union is a member-owned financial institution that serves its community and members since 1933. It offers typical banking services for individuals, including accounts and loans, through a cooperative model where members share ownership and voting rights. The product experience centers on providing personal, friendly service and accessible financial products, with a focus on helping members manage their money and grow financially. The company emphasizes people through community involvement and supportive employee benefits, aiming to deliver reliable, everyday financial support. Its goal is to be a trusted partner in members’ financial life journeys by delivering exemplary service day after day.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Fort Wayne, IN
Founded: 1933

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