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Career TEAM

Workforce development consulting with government software

Lead Workforce Development Specialist

Field SalesConfirmed live in the last 24 hours
Full-timeMcKinney, TX, USA$54k - $56k

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least three years of experience in workforce development, recruiting, employer engagement, case management, human resources, social services, or a related field is required.
  • Demonstrated knowledge of workforce programs, business services, and labor market information.
  • Strong leadership, coaching, and team-building skills.
  • Ability to coordinate staff activities effectively and prioritize competing demands.
  • Verbal, written, and presentation skills.
  • Customer service and conflict-resolution abilities.
  • Knowledge of Wagner-Peyser programs, workforce regulations, and service delivery requirements.
  • Ability to analyze reports, identify trends, and recommend operational improvements.
  • Proficiency in Microsoft Office Suite and workforce management systems.
  • Organizational skills and ability to manage multiple priorities.
  • Ability to work independently while supporting collaborative team success.
  • Ability to maintain confidentiality and exercise sound professional judgment.

Responsibilities

  • Serve as the primary point of contact for Workforce Development Specialists within the workforce center.
  • Coordinate daily workforce development activities to ensure efficient and effective service delivery.
  • Monitor workflow and staff coverage to ensure customer service needs are met.
  • Provide guidance, coaching, and support to staff regarding policies, procedures, systems, and service delivery.
  • Assist management with onboarding and training new employees.
  • Reinforce expectations related to performance measures, compliance, documentation, and customer service standards.
  • Monitor staff adherence to operational procedures and identify opportunities for improvement.
  • Resolve routine operational issues and customer concerns promptly and professionally.
  • Escalate complex customer, employer, staff, or compliance issues to leadership as appropriate.
  • Lead team meetings, huddles, and information-sharing activities as assigned.
  • Support implementation of workforce initiatives, special projects, and new program requirements.
  • Serve as a backup resource for staff and provide technical assistance in Work In Texas and related systems.
  • Establish and maintain professional business relationships with employers and industry partners.
  • Conduct outreach to employers to identify hiring needs and workforce solutions.
  • Assist employers with WorkInTexas.com registration and job order management.
  • Recruit, screen, and refer qualified job seekers to employment opportunities.
  • Plan and coordinate hiring events, job fairs, and recruitment activities.
  • Deliver presentations to employers, community organizations, and workforce customers.
  • Promote workforce programs, including On-the-Job Training (OJT), Subsidized Work Experience (SWE), Transitional Jobs (TJ), and other workforce initiatives.
  • Conduct employer follow-up and customer satisfaction activities.
  • Support work-based learning opportunities and employer engagement efforts.
  • Monitor case documentation, service records, and data entry activities to ensure accuracy and compliance.
  • Assist management in reviewing reports and tracking performance outcomes.
  • Support oversight of TTA, STARR, RESEA, claimant follow-up activities, and other required workforce initiatives.
  • Ensure timely collection and maintenance of required documentation.
  • Promote adherence to federal, state, and local workforce policies and procedures.
  • Assist with monitoring preparation, corrective actions, and quality assurance reviews.
  • Ensure confidentiality and security of customer information.
  • Provide peer coaching and mentoring to workforce staff.
  • Share best practices and promote continuous improvement.
  • Foster teamwork, accountability, and a positive customer-focused culture.
  • Encourage innovation and problem-solving to improve workforce outcomes.
  • Perform other duties assigned consistent with the responsibilities of the position and organizational needs.

Desired Qualifications

  • At least one year of demonstrated leadership, mentoring, team lead, project lead, or supervisory experience is preferred.
  • Bilingual or multilingual ability.
  • Experience with workforce center operations.
  • Experience conducting staff training and quality reviews.
  • Training in Trauma-Informed Care, evidence-based practices, or whole-family services.

About the Company

Career TEAM

Workforce development consulting with government software

Career TEAM, LLC provides workforce development services to government and education institutions. It combines high-touch, one-on-one case management and career services with a proprietary software portal called Career EDGE to manage employment and training programs. The Career EDGE platform supports program administration, participant tracking, and service delivery, enabling staff to coordinate services and monitor outcomes for participants. The company differentiates itself by offering an integrated mix of hands-on support and software tailored to public sector and educational clients, backed by a track record of securing government and state grants (over $100 million) and collaborating with partners like ForgeNow to strengthen vocational training. Career TEAM’s goal is to reduce unemployment and poverty by closing the opportunity divide and delivering better employment outcomes through targeted workforce development solutions.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
North Haven, CT
Founded
1996

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