Night Auditor

Description

The Residence Inn near Universal Orlando is seeking a dependable, detail-oriented, and guest-focused Night Auditor to join our Front Office team.

The Night Auditor is responsible for managing overnight Front Desk operations while ensuring the accuracy and completion of the hotel's daily financial transactions, reconciliations, and reporting procedures. This position plays a critical role in maintaining accurate financial records, identifying and resolving discrepancies, and preparing hotel systems for the following business day.

In addition to financial responsibilities, the Night Auditor serves as a primary point of contact for guests during overnight hours, providing exceptional guest service while maintaining a safe, professional, and welcoming environment.

The Night Auditor is expected to demonstrate strong organizational skills, financial accuracy, independent decision-making, and compliance with Residence Inn, Marriott, StepStone Hospitality, and hotel policies and procedures.

Key Responsibilities

Night Audit & Financial Administration

• Perform daily night audit procedures, ensuring all financial transactions are accurately recorded, reconciled, and reported.
• Review and balance daily room revenue, guest payments, credit card settlements, adjustments, and other financial transactions.
• Run and review audit reports and journals from the hotel's property management, credit card, and other applicable computer systems.
• Prepare and verify daily financial reports, including guest ledger summaries, revenue reports, and other required documentation.
• Enter and reconcile applicable revenue, expenses, allowances, and adjustments to maintain accurate financial records.
• Identify, investigate, and correct discrepancies in guest accounts, reservations, room rates, and financial transactions.
• Ensure all financial reports, supporting documentation, and backup vouchers are complete, accurate, and properly filed.
• Distribute required financial reports and documentation to management and appropriate departments.
• Complete end-of-day processing and reset hotel systems for the following business day.
• Maintain organized and accurate financial records in accordance with hotel accounting procedures.

Front Desk & Guest Service Operations

• Greet and assist guests in a warm, professional, and welcoming manner.
• Perform guest check-in and check-out procedures accurately and efficiently.
• Verify guest identification, reservation information, room assignments, rates, and payment methods.
• Process guest payments, adjustments, and incidental charges in accordance with hotel policies.
• Respond promptly and professionally to guest inquiries, requests, concerns, and complaints.
• Resolve guest concerns within established authority and escalate significant issues to management when necessary.
• Answer incoming telephone calls and assist with reservations, room availability, and general hotel information.
• Provide guests with information regarding hotel amenities, local attractions, transportation, and other services.
• Promote Marriott Bonvoy membership and recognize loyalty members in accordance with brand standards.
• Perform guest service agent, reservations agent, telephone operator, and Front Desk supervisory responsibilities as needed.

Overnight Operations & Administrative Support

• Monitor overnight hotel operations and maintain awareness of guest and property safety.
• Respond appropriately to emergencies, disturbances, and operational concerns in accordance with hotel procedures.
• Troubleshoot routine property management system issues and report unresolved technical problems to the appropriate department.
• Coordinate with Front Desk and other departments to ensure accurate reporting and a smooth transition into the next business day.
• Maintain accurate records of overnight incidents, guest concerns, financial discrepancies, and outstanding operational matters.
• Communicate important information and follow-up items to the incoming Front Desk team and management.
• Assist with the preparation of statistical reports, operational summaries, and presentations as requested.
• Maintain the cleanliness, organization, and professional appearance of the Front Desk and lobby areas.
• Attend required hotel meetings and training sessions.
• Complete additional responsibilities as assigned by management.

Requirements

• High school diploma or equivalent required; additional education or relevant training preferred.
• Minimum of one year of relevant hospitality, customer service, accounting, or related experience required.
• Previous hotel Front Desk or Night Audit experience strongly preferred.
• Strong mathematical skills and ability to accurately reconcile financial transactions.
• Strong computer proficiency and ability to learn hotel property management and financial reporting systems.
• Experience with Marriott FOSSE or similar property management systems preferred.
• Excellent attention to detail, organizational skills, and financial accuracy.
• Strong communication, customer service, and interpersonal skills.
• Ability to communicate effectively and professionally with guests, vendors, management, and fellow associates.
• Ability to work independently, exercise sound judgment, and resolve problems with minimal supervision.
• Ability to manage multiple responsibilities and adapt to changing priorities or high-pressure situations.
• Knowledge of hospitality service standards, guest relations, and professional etiquette.
• Ability to maintain confidentiality when handling guest information and financial records.
• Ability to follow applicable federal, state, and local health and safety regulations.
• CPR and First Aid training preferred.
• Additional language proficiency preferred.
• Ability to obtain any licenses or certifications required for the position.
• Must be available to work overnight shifts, including weekends and holidays, based on business needs.
• Must adhere to Residence Inn, Marriott, StepStone Hospitality, and hotel policies and procedures.

Physical Requirements

• Ability to lift and pull a minimum of 20 pounds.
• Ability to perform tasks involving pushing, bending, stooping, and reaching overhead.
• Manual dexterity necessary to operate computers, telephones, and other office equipment.
• Ability to perform duties requiring hearing, writing, and typing.
• Ability to safely perform the essential functions of the position, with or without reasonable accommodation.

Professional Expectations

• Complete assignments thoroughly, accurately, and professionally.
• Demonstrate accountability, reliability, and attention to detail.
• Maintain a professional appearance and demeanor in accordance with company standards.
• Communicate clearly, respectfully, and effectively with guests and fellow associates.
• Demonstrate flexibility and professionalism when responding to operational challenges.
• Support StepStone Hospitality's mission, core values, and commitment to exceptional guest service.
• Maintain a positive and collaborative working relationship with all hotel departments.
• Take initiative in professional development and continuous improvement.

What We Offer

• Various plan options for Medical, Vision & Dental
• Basic Life Insurance (provided)
• Voluntary Short-Term and Long-Term Disability
• Hotel Associate and Friends & Family Discounts
• Options for Pet Insurance
• Voluntary Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Coverage
• 401K Match
• Paid Time-Off
• Leadership Training Programs/Mentorships
• Competitive Salaries
• Employee Assistance Program

Why StepStone Hospitality?

At StepStone Hospitality, you're not just joining a team—you're joining a family dedicated to achieving results. With over 250 years of combined experience in our leadership team, we provide unmatched opportunities for professional growth and advancement within the company. Be part of a company that values your contributions and is committed to your success.

We are an Equal Opportunity Employer.