Previous team-management experience, with a proven track record of mentoring and developing team members.
Excellent organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
A passion for sustainable mobility and a customer-first mindset.
Willingness to work in a team in a fast-paced environment.
PC skills, including email and office software.
Good knowledge of English; German is a plus.
Responsibilities
Provide hands-on guidance, training, and support to a team of Operations Specialists, ensuring continuous skill development and high performance.
Oversee day-to-day operations and optimize processes to ensure efficiency, productivity, and adherence to service timelines.
Ensure every refurbished e-bike meets the company's quality standards before reaching customers.
Identify operational bottlenecks and implement process improvements to enhance performance and customer satisfaction.
Work closely with cross-functional teams, such as Mechanics and Customer Service, to streamline operations and enhance service delivery.
Ensure all safety protocols and workshop best practices are followed, promoting a safe and organized work environment.
Serve as the go-to expert for questions regarding inbound processes, shipping, and process improvements.
Foster a positive team culture, ensure workflow efficiency, and maintain high quality standards.
Desired Qualifications
Knowledge of German.
Upway is a fast growing startup building the largest marketplace for refurbished e-bikes globally. We have refurbished over 20,000 e-bikes in just two years and are growing fast!
We are looking for a Team Lead – Ops Specialist to oversee and guide our Operations Specialist team. This role is crucial in ensuring that our operations run smoothly and efficiently while maintaining the highest quality standards in e-bike refurbishment and repair. As Teamlead you are the go-to expert for questions regarding the Inbound Moments, during Shipping or process improvements. Additionally, you will be responsible for fostering a positive team culture, ensuring workflow efficiency, and maintaining top-tier quality standards.
Lead & Mentor: Provide hands-on guidance, training, and support to a team of Ops Specialist, ensuring continuous skill development and high performance.
Workflow & Efficiency: Oversee day-to-day operations, optimizing processes to ensure efficiency, productivity, and adherence to service timelines.
Quality Control: Ensure every refurbished e-bike meets Upway’s rigorous quality standards before it reaches customers.
Problem Solving & Innovation: Identify operational bottlenecks and implement process improvements to enhance performance and customer satisfaction.
Collaboration & Communication: Work closely with cross-functional teams (e.g. Mechanics and Customer service) to streamline operations and enhance service delivery.
Health & Safety Compliance: Ensure all safety protocols and workshop best practices are adhered to, promoting a safe and organized work environment.
Previous team management experience, with a proven track record of mentoring and developing team members.
Excellent organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
A passion for sustainable mobility and a customer-first mindset
Willingness to work in a team in a fast-paced environment
PC skills (Email, Office etc.)
You have good knowledge of English (German is a plus)