City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

Quality Night Manager

Facilities ManagementConfirmed live in the last 24 hours

Full-timeCamp Hill, PA, USA$40k - $48kHybrid

About the Job

Requirements

A high school diploma or equivalent experience in the commercial janitorial services industry is required.
Building, facilities, janitorial, or similar industry experience is a plus.
Strong planning and organizational skills and attention to detail are required.
Excellent communication and interpersonal skills are required.
The candidate must be innovative and strive for continuous process improvement.
CRM experience is preferred.
The role requires constant sitting, bending, standing, and walking, and the ability to lift up to 25 pounds.

Responsibilities

Develop and maintain productive working relationships with Independent Contractors and in-house labor by communicating client priorities and collaborating to solve problems.
Review the scope of work and ensure quality assurance for each account to retain existing business and gain new business.
Communicate daily with the Facility Services Manager about issues requiring immediate attention, including sending a nightly recap by email or phone message.
Recommend Independent Contractor work assignments, manage work to client standards and company guidelines, and discharge contractors who do not meet the service level agreement.
Manage inspections, customer complaints, customer requests, new client starts, and VIP treatment requiring attention.
Execute City Wide’s New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures.
Ensure compliance with client policies and procedures, and ensure approved cleaning tools and equipment are used properly.

Desired Qualifications

Building, facilities, janitorial, or similar industry experience is a plus.
CRM experience is preferred.

Quality Night Manager

City Wide Facility Solutions · Camp Hill, United States (Hybrid) · Full-time · Posted 2024-11-14

Salary: USD 40,000–48,000

Workplace: hybrid

Department: Central Pennsylvania

Description

Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift position? If you answer yes, consider this great opportunity with City Wide!

We are seeking a Night Manager to join our team in Central Pennsylvania! The Night Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met.

City Wide Facility Solutions, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. We offer competitive pay, benefits within a collaborative and energizing culture!

Essential functions

Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
Other duties as necessary.

Requirements

High school diploma required or equivalent experience in commercial janitorial services industry.
Building, facilities, janitorial or similar industry experience a plus!
Strong planning, organization skills, and attention to detail.
Excellent communication and interpersonal skills.
Must be innovative and strive for continuous process improvement.
CRM experience preferred.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

Benefits

City Wide offers a competitive compensation and benefits package for this position.

Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Retirement Plan (IRA)

Apply

Apply at City Wide Facility Solutions

About the Company

City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lenexa, KS
Founded: 2001

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