Director of Information Technology

Your Opportunity

The Director of Information Technology leads TeraRecon's global business IT function, overseeing infrastructure, systems engineering, cybersecurity, and end-user support. Reporting to the Head of Business Operations, this position serves as a hands-on technical leader and people manager, accountable for reliable IT operations, infrastructure modernization, security risk management, and service delivery. The Director provides technical direction, resolves complex issues, and develops a geographically distributed team while establishing clear priorities, accountability, and execution discipline.

This role partners closely with Business Operations, Engineering, People & Culture, Customer Experience, and other business leaders to align IT capabilities with business requirements, support software development environments, and drive the company's transition to full operational independence.

How You'll Make an Impact

IT Leadership & Operations

• Lead and develop the IT team, providing technical guidance, coaching, prioritization, and performance accountability.
• Establish IT strategy, governance, prioritization frameworks, operating standards, execution plans, and measurable service objectives to improve IT responsiveness, reliability, and operational effectiveness.
• Own IT modernization initiatives and the transition to operational independence, driving project planning, resource allocation, milestone execution, and proactive stakeholder communication while minimizing business disruption.
• Evaluate internal capabilities and resource needs, leveraging internal staff, contractors, and external specialists to deliver IT priorities.

Infrastructure & Systems Engineering

• Oversee and maintain global IT infrastructure, including on-premises data centers, servers, networks, virtualization platforms, Microsoft-based systems, identity and access management, and endpoint management.
• Serve as the senior technical escalation point for complex infrastructure and systems issues, providing hands-on troubleshooting and directing resolution.
• Lead infrastructure modernization, preventative maintenance, monitoring, and system reliability improvements.
• Oversee AWS/cloud infrastructure supporting internal development and business operations, ensuring appropriate performance, scalability, security, and cost management.
• Establish and maintain business continuity and disaster recovery capabilities, including backup and recovery processes, testing, and operational readiness.

Cybersecurity & Risk Management

• Lead IT security operations, including system hardening, vulnerability management, risk assessments, incident response, and remediation initiatives.
• Serve as the senior internal security decision-maker, balancing risk mitigation, regulatory requirements, and operational flexibility.
• Oversee security controls, compliance obligations, and certification activities appropriate for a regulated healthcare technology environment.
• Direct internal security resources and external specialists to ensure effective security execution, escalation, and ongoing risk reduction.

IT Service Delivery & Engineering Partnership

• Oversee IT service management, including end-user support, incident triage, ticket prioritization, escalation procedures, and service performance.
• Strengthen proactive maintenance, change management, and stakeholder communication to minimize disruptions and improve the end-user experience.
• Partner with software Engineering teams to understand development workflows, infrastructure dependencies, and technical requirements across on-premises and cloud environments.
• Support secure and efficient development environments, applying DevSecOps principles to balance engineering productivity, reliability, and security.
• Partner with People & Culture to manage IT onboarding, offboarding, system provisioning, and employee access.

Vendor & Financial Management

• Manage IT vendors, external technical resources, infrastructure investments, and operating expenditures.
• Oversee business applications, SaaS portfolio management, software licensing, vendor renewals, and technology procurement activities, establishing appropriate cost controls and accountability.

What You'll Bring

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and professional experience.
• 10+ years of relevant IT experience, including infrastructure, systems engineering, and cybersecurity.
• Deep hands-on expertise in Microsoft-based infrastructure, systems administration, virtualization, and complex technical troubleshooting.
• Strong cybersecurity and risk management experience, including system hardening, vulnerability remediation, incident response, and risk-based decision-making.
• Proficiency in enterprise networking, AWS/cloud infrastructure, and IT service management practices.
• Understanding of software development workflows, infrastructure dependencies, and technical requirements in engineering environments.
• Experience managing technology vendors, external service providers, and IT operating budgets.
• Excellent written and verbal communication skills; ability to engage effectively with technical teams and non-technical executives.

Leadership Expectations 

• 5+ years of experience leading, coaching, and developing high-performing teams in a fast-paced, results-driven environment.
• Experience establishing KPIs and operational metrics to improve team performance and business outcomes.
• Experience leading complex initiatives, driving organizational change, and managing competing priorities.

Preferred Experience

• IT leadership experience in a software company or similarly engineering-intensive organization.
• Experience supporting hybrid cloud/on-premises development environments, including familiarity with Linux systems and DevSecOps principles.
• Experience in healthcare technology or other highly regulated industries, including security compliance frameworks and certifications.
• Experience leading infrastructure modernization, organizational transitions, or IT operating model transformations