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VisibleThread

RFP software for government contractors

Enterprise Customer Success Manager

Customer SuccessConfirmed live in the last 24 hours
Full-timeArlington County, Arlington, VA, USANo salary listedHybrid

About the Job

Requirements

  • At least 5 years of experience in customer success, account management, or a customer-facing software-as-a-service role.
  • Experience in the government contracting industry is beneficial.
  • Strong program management experience, change management, and supporting user adoption.
  • AI savvy.
  • Comfort with technology, including the ability to learn a product deeply and explain it simply.
  • Curiosity about customers' problems and drive to solve them.
  • Strong written and verbal communication skills.
  • Self-starting and comfortable with ownership.

Responsibilities

  • Own relationships with a portfolio of enterprise customers and understand their goals, workflows, pain points, and challenges.
  • Manage $3 million in annual recurring revenue across multiple large enterprise accounts.
  • Onboard new customers and train them to use the platform effectively.
  • Drive product adoption and translate usage into measurable outcomes, including efficiency gains, reduced risk, and better compliance.
  • Bridge customers and product and support teams to resolve issues.
  • Identify renewal and upsell opportunities and work with sales to close them.

Desired Qualifications

  • Experience working in the government contracting industry.

About the Company

VisibleThread

RFP software for government contractors

VisibleThread provides software for government contractors to manage requests for proposals (RFPs). Its flagship products, VT Docs and VT Writer, help users create, review, and optimize RFP responses. The software works by analyzing documents, ensuring consistency, and guiding writers to improve quality and compliance, often with templates and collaboration features. Unlike many generic document tools, VisibleThread targets complex government procurement needs and includes deployment options that keep data secure behind a customer’s firewall, including air-gapped networks and SCIFs. This focus on security and reliability helps larger defense, IT services, healthcare, and engineering firms meet strict contract requirements. The company aims to make RFP responses faster, more accurate, and easier to scale across organizations of various sizes by offering specialized, secure, and deployment-flexible tools.

Company size
51-200
Company stage
Seed
Total funding
$410K
Headquarters
Baltimore, MD
Founded
2008

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