Employee Relations

Associate Director – Human Resources Consulting Group
This role serves as a key member of the Human Resources Consulting Group , focusing on implementing and executing HR initiatives that support business strategy. This role is responsible for delivering specialized HR projects, providing consultative support to Mid-level leader and implementing HR programs that enhance employee experience and operational effectiveness across TIAA Global Capabilities in India.

Key Responsibilities and Duties

• Execute HR initiatives aligned with short to mid-term HR strategies supporting business objectives.
• Provide HR consulting, coaching, and guidance to mid-level managers.
• Implement organization design changes, assist with change management initiatives, and support talent management processes.
• Plays a key role in delivery of various cyclical HR processes such as performance management, talent management, compensation review, promotion etc.
• Analyze human capital data to develop insights and recommendations for business leaders.
• Adapt and implement global HR programs (Talent, DEI, Rewards, Learning, ER) to meet local needs.
• Support compliance requirements, performance management processes, and talent review cycles.
• Provides advice on employee behavioral and performance issues.
• Address HR inquiries and escalations, recommending appropriate solutions and risk mitigation strategies.
• Contribute to the continuous improvement of HR service delivery and client satisfaction.
• Manage multiple concurrent HR projects with minimal supervision.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Career Level
9IC

KEY RELATIONSHIPS

Reports to:

Director - HRCG

Team size:

Individual Contributor Role

Other key relationships:

Teams

• People Leaders and Associates
• India People Team
• Legal and Risk teams
• Internal and external stakeholders

ROLE SUMMARY

Description

The Human Resources Consulting Group (HRCG) serves as an internal consulting team that owns short to mid-term strategy execution and operational direction for the People function in alignment with organization objectives. The incumbent is expected to lead a team of HR generalists responsible for seamless delivery of time-bound project assignments and cyclical activities, lending core HR support to mid-level people leaders across India.

Key responsibilities

Client Partnership

• This role partners with client-aligned Business Area HR Leaders (BHRLs) and other People Team Centers of Excellence (COEs) to ensure the HRCG delivers a distinctive, consistent, and scalable experience for people leaders and associates.

Employee Relations

• Responsible for overseeing the design, implementation and administration of employee relations programs, policies, and procedures in accordance with the organization's strategy. The incumbent is considered a recognized master in the field of Employee Relations.
• Implements the organization's employee relations strategy to minimize the negative impact of individual employee grievances or collective labor disputes.
• Maintains open communication between management and employees and serves as a labor dispute mediator for problem resolution.
• Investigates employee complaints of alleged discrimination, favouritism and/ or retaliation

under the various employment laws.

• Partners with the TIAA GC legal team on investigations and handling progressive discipline actions in accordance with the policy.
• Develops and provides training/guidance to departments on the discipline process and

makes recommendations on strategy to resolve employee problems reducing turnover.

• On an ongoing basis partner with the US ER teams to drive standardization in practices, processes wherever applicable.
• Monitors legislative updates and changes to case laws to ensure organizational compliance and to assess any impacts on the organization's policies and practices.

HR Consulting & Execution

• Provide human capital guidance and advice to clients and colleagues.
• Provides HR consulting, advice and coaching to support and enable local business strategy for business and functional leaders
• Lead the delivery of human capital solutions through data-driven insights, scenario modeling, and consultative problem-solving.
• Partner with COEs (Talent, DEI, Rewards, Learning, ER) to localize global initiatives and embed solutions tailored to the India GCC landscape.
• Partner with HR COEs to improve company performance by identifying and clarifying problems, evaluating potential solutions and implementing selected solution.

Educational Requirements

• MBA/ PGDM in Human Resources or related field from a reputed institution.

Work Experience

• 12-15 years of progressive HR experience with at least 4-5 years handling Employe Relations.
• Working knowledge of HR Tech tools and exposure to Workday Help or similar other Case Management platforms.
• Experience working in or with Global Capability Centers (GCCs) in India; understanding of global HR delivery models and local compliance requirements.
• Ability to influence at senior levels with executive presence and commercial acumen.

Success Profile:

• Investigative skills to lead and support ER investigations.
• Collaborative influencer who thrives in matrixed, multicultural environments.
• Comfortable navigating ambiguity and driving outcomes in a dynamic, evolving setup.
• Skilled in managing enterprise-wide programs with local customization and impact.

Related SkillsBusiness Acumen, Change Management, Conflict Management, Consultative Communication, Data-Based Decision Making, HR Business Consultation, Human Capital Strategy, Influence, Problem Solving, Talent Mindset, Trusted HR Advisory

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

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TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

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